Easyjet Classification of extraordinary

wgb3

Hi,

Can anyone give me an opinion it seems my view of extraordinary differs somewhat from Easyjet.

On 25th February I was due to Fly from Tenerife to Southend. It was very windy that day. When we boarded the flight we were told there was a slight delay due to a minor technical issue that had been rectified but just needed signing off. Later we were told ground crew had open the cargo door when the wind was too strong and this had caused a warning activation. This was checked verified ok and was awaiting sign off. Later we were told that it would need to be referred to Airbus. It appeared no one would take responsibility for signoff. Thus we were later transferred to another flight with a delay in excess of 5 hours.

I get the whole safety issue. But I don't see how this is extraordinary. Any views please. Below is my response from easyjet to my request for compensation. Also any recommendations on who to take this up with.

Regards WGB3

Ihave just received a response from our Legal Disruption Team confirming thatyour flight was delayeddue to extraordinary reasons.

Under EC261/2004 Regulation, we are only liable to pay EU Compensation to passengerswhose flight wasdelayed for over 3 hours due tonon-extraordinary reasons meaning within easyJet's control.This means, that in this case, the EU Compensation is not payable as it was outof easyJet'scontrol.

I dounderstand that this is not a response you were hoping to receive, but inorder to treat all of our customers fairlyand equally, we need to strictly adhere to easyJet'spolicies as well as EC 261/2004 Regulation. This also means that we are unableto make any exceptions for any of our customers.

Iwish you a nice day and I sincerely hope that this unfortunate event will notdeter you from flying with easyJet.

Kind Regards,



I pressed for a better justification and got







Your
flight was delayed due to a technical problem with the aircraft. The issue was caused when high winds at Tenerife caused
the aircraft door to be damaged when opened. The
decision was made not to use the aircraft for your flight due to the damages
to the door and you were transferred onto the next available aircraft.

When a
flight disruption is classed as "Extraordinary" it
means that the reason for the delay was out of the airline's control. In
this instance the damages were not caused by easyJet. Therefore we will not be able to compensate you.


I hope that
this clears everything up and I hope that we can welcome you aboard again in
the future to provide a more positive experience.

Caz3121

Vauban's guide should help explain https://forums.moneysavingexpert.com/discussion/5173888