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Do I have a valid complaint?

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Comments

  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 2 April 2015 at 7:49AM
    Stixx wrote: »
    Wow! I'm really surprised by the sarcasm, I thought this was the place to come for advise, clearly I was wrong.

    You received lots of good advice, in that this was entirely your responsibility to manage, and that you have no grounds for a complaint. If that wasn't the news you wanted to hear, then that's no fault of those who responded.
    No free lunch, and no free laptop ;)
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    macman wrote: »
    You received lots of good advice, in that this was entirely your responsibility to manage, and that you have no grounds for a complaint. If that wasn't the news you wanted to hear, then that's no fault of those who responded.
    Well, let's face the facts. There were post(s) where you wouldn't find any advice.
  • [Deleted User]
    [Deleted User] Posts: 2,175 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Name Dropper
    Stixx wrote: »
    should Virgin have notified me that my contract was due to end and have offered me something else?
    No.

    The person you spoke to on the phone did you a favour, but they were under no obligation to do so. The onus is on you to seek out a better deal when you're able to, whether that means moving network, staying but just moving tariff, or actively choosing to do nothing.
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