Credit Card Protection

saveruk_2

DCFC79 wrote: »

Speak to the card issuer re if your covered.

The telephone advisors said I have to wait for their written response which can take up to 30 days.

I know its up to the card issuer but just wondered where I stand legally/what to expect as 30 days is a long time when you're so worried about something

j0nathon2

saveruk wrote: »

The comparison chart says chargeback only covers credit card purchases under £100? If over, use s.75?

Chargeback covers all cards (above £10 for MasterCard). The table is a little misleading, as it's really showing you which route to take rather than routes available.

What I mean by that, is while you could go chargeback on a CC above £100, chargebacks are not law like Section 75, so your best course of action is Section 75, but both are available.

saveruk_2

j0nathon2 wrote: »

Chargeback covers all cards (above £10 for MasterCard). The table is a little misleading, as it's really showing you which route to take rather than routes available.

What I mean by that, is while you could go chargeback on a CC above £100, chargebacks are not law like Section 75, so your best course of action is Section 75, but both are available.

I see!

So try s.75...then try chargeback if unsuccessful?

Has anyone any experience with similar circumstances?

InsideInsurance

saveruk wrote: »

I see!

So try s.75...then try chargeback if unsuccessful?

Has anyone any experience with similar circumstances?

Other way round.

Chargeback the money is claimed from the vendors bank so your bank, if you can convince them to do it, tend to be fairly on your side. Many merchant banks withhold a fund back from their customers to ensure there are funds there to pay these types of claims.

S75 is initially paid out of your banks own pocket and so inevitably they will defend the claim much more strongly but these are statutory rights rather than

This would be a simple V30/ M55 (depending on if its a visa or mastercard) chargeback for "services/ goods paid for not provided". Unfortunately some backs (particularly Barclays) are bad at putting through chargebacks for some reason but if you are persistent, particularly quoting chargeback codes to them etc.

bod1467

wealdroam wrote: »

I fear that Section 75 of The Consumer Credit Act may not cover you.

This is because an additional cardholder made the purchase.

The Financial Ombudsman has published a case study on this.

Ooh - that's sneaky. I wasn't aware of that, and I wonder how many other people aren't aware of it either?

(Many people will have additional card holders against their account, and will assume S75 protection applies equally to all card holders).

saveruk_2

InsideInsurance wrote: »

Other way round.

Chargeback the money is claimed from the vendors bank so your bank, if you can convince them to do it, tend to be fairly on your side. Many merchant banks withhold a fund back from their customers to ensure there are funds there to pay these types of claims.

S75 is initially paid out of your banks own pocket and so inevitably they will defend the claim much more strongly but these are statutory rights rather than

This would be a simple V30/ M55 (depending on if its a visa or mastercard) chargeback for "services/ goods paid for not provided". Unfortunately some backs (particularly Barclays) are bad at putting through chargebacks for some reason but if you are persistent, particularly quoting chargeback codes to them etc.

Thank you for explaining the difference.


I have already started the ball rolling with the s.75 claim - would you wait for that response or start a new chargeback claim as well (don't want to confuse things further).


Our card is an RBS MasterCard.


I obviously had no idea that additional cardholders may not have protection so hope this will bring some awareness to those reading this thread!


After reading the Ombudsman case study I am still confused -


Was Mrs L refused protection because she was an additional card holder?
Or because the land only benefited her (her own project) and did not benefit the main card holder whatsoever?


Thanks again

InsideInsurance

saveruk wrote: »

I have already started the ball rolling with the s.75 claim - would you wait for that response or start a new chargeback claim as well (don't want to confuse things further).

The two can go in parallel but the Chargeback will be much quicker than S75 so if its successful then you just cancel the S75 claim. If its unsuccessful you dont have to go back to the beginning.

In the exceptionally improbable case that both paid out at the same time then you'd have to pay one back and most likely it'd be the S75 claim.

saveruk_2

InsideInsurance wrote: »

The two can go in parallel but the Chargeback will be much quicker than S75 so if its successful then you just cancel the S75 claim. If its unsuccessful you dont have to go back to the beginning.

In the exceptionally improbable case that both paid out at the same time then you'd have to pay one back and most likely it'd be the S75 claim.

Thank you again.


I will use the template on here.


I guess I send it direct to RBS - or MasterCard?


Should I do this in my name, my Husband's or both?!

InsideInsurance

saveruk wrote: »

I will use the template on here.

Any reason why not to phone them?

Its RBS, Mastercard is just the network not the provider. You just need to tell them that you are disputing the payment and want a chargeback to be done as the goods have failed to arrive on the agreed delivery date and since which the merchant has not responded to your multiple attempts at communication.

Last time I did this with Barclays they got confused and said that chargebacks can only be used for fraud and it was at that point that I pointed out chargeback code "M55 - Goods or services not provided" which was on their own website as a guide to businesses on the receiving end of a chargeback. They went off to speak to their manager and came back in 3 minutes saying they'd put it through, the money will be instantly refunded but if its disputed they may take the money back again. Never heard anything more from them and the money is still in my account.

saveruk_2

InsideInsurance wrote: »

Any reason why not to phone them?

Its RBS, Mastercard is just the network not the provider. You just need to tell them that you are disputing the payment and want a chargeback to be done as the goods have failed to arrive on the agreed delivery date and since which the merchant has not responded to your multiple attempts at communication.

Last time I did this with Barclays they got confused and said that chargebacks can only be used for fraud and it was at that point that I pointed out chargeback code "M55 - Goods or services not provided" which was on their own website as a guide to businesses on the receiving end of a chargeback. They went off to speak to their manager and came back in 3 minutes saying they'd put it through, the money will be instantly refunded but if its disputed they may take the money back again. Never heard anything more from them and the money is still in my account.

Excellent - would this be the same code for RBS?