Cancelling Virgin issue

NCannon_2

Hi, so i recently saw my first bill since the Virgin price rise and this was the first i knew about it, i did not receive any letter. I have wanted out of the contract anyway as i've moved somewhere that they can't supply a service. So i wrote a letter to cancel, referring them to their terms which state you have 30 days from the date you were notified or if not notified then from the date of the first bill. They responded that the 30 days had passed and i would need to pay a cancellation fee. It had only been a couple of weeks since the bill. If i didn't receive a letter and they have no proof of me receiving one then is it safe to just cancel my direct debit, surely they are in the wrong? Thanks in advance...

JJ_Egan

Do not cancel your DD you would be in breach of a legal contract and may find your credit trashed .
Take your issue up with VM complaints .

old VM thread.
https://forums.moneysavingexpert.com/discussion/5117311

macman

Did they inform you via email, or via a message in your online account?
They don't need to prove that you received the letter, they simply need to demonstrate that one was sent, or some other form of communication.

Buzby

i certainly got the letter, it was a global mailing to all customers as the right to cancel was mentioned on page 2 and also here. This in not a 'right' but a waiver - and if you miss th deadline, normal cancellation terms apply regardless.