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Turned down for flight delay compensation
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SWAPO1
Posts: 1 Newbie
Our Thomson flight TOM164 was 5 hours late taking off on 17/2/15 and we weren't given information or offered refreshments. Extra annoying because were were called out of the lounge we had paid extra for and told to go to the gate at the normal time.
Looking on Moneysavingexpert.com I found all the details and the template and sent off a letter asking for compensation to Thomson After Travel Customer Support. I just received a letter saying that due to a technical defect being detected prior to departure, it meant 'extraordinary circumstances' and 'they were not obliged to pay compensation under 261/2004 of the European Union'.
They could sent this reply to anyone who claims legitimately having suffered a delay through no fault of their own and it seems that I can do no more.
I am interested in your experiences and advice!
Looking on Moneysavingexpert.com I found all the details and the template and sent off a letter asking for compensation to Thomson After Travel Customer Support. I just received a letter saying that due to a technical defect being detected prior to departure, it meant 'extraordinary circumstances' and 'they were not obliged to pay compensation under 261/2004 of the European Union'.
They could sent this reply to anyone who claims legitimately having suffered a delay through no fault of their own and it seems that I can do no more.
I am interested in your experiences and advice!
0
Comments
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Try the Thomson thread there are almost 7000 posts on there.
https://forums.moneysavingexpert.com/discussion/4384699If you go down to the woods today you better not go alone.0
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