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Who pays the postage?

Bonking_Mad
Bonking_Mad Posts: 259 Forumite
in Ebay, auctions, car boot sales, post & parcels
I need to return a dehumidifier due to it arriving faulty, it's leaking.

No response from the seller, but I've had an ebay message with a link for printing the return labels.

Who pays for the postage?

I won the auction which included free P&P
«1

Comments

  • Mary-Jane_2
    Mary-Jane_2 Posts: 7 Forumite
    Hi,
    The seller should always refund postage if an item is returned as faulty.
  • forgotmyname
    forgotmyname Posts: 33,060 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Its leaking? Have you got the continuous drain plug or valve open?
    Censorship Reigns Supreme in Troll City...

  • Bonking_Mad
    Bonking_Mad Posts: 259 Forumite
    forgotmyname wrote: »
    Its leaking? Have you got the continuous drain plug or valve open?

    No, there's a tiny hole on the base of the unit
  • Bonking_Mad
    Bonking_Mad Posts: 259 Forumite
    Mary-Jane wrote: »
    Hi,
    The seller should always refund postage if an item is returned as faulty.
    OK thanks, if the seller hasn't acknowledged my dissatisfaction, how do I claim my return postage costs?
  • soolin
    soolin Posts: 74,957 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    If you have a link to download postage labels are they not prepaid?
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • Mrs_justjohn
    Mrs_justjohn Posts: 1,245 Forumite
    You state you got a link from ebay for a returns label.....how did you get it? Was it because the seller accepted the return? Was it because ebay found in your favour....


    Something more than you messaging the seller and them not replying must have happened for ebay to send you a returns label link...


    It sounds like you won the case or the seller accepted the return in which case the seller pays for shipping
  • Reboot
    Reboot Posts: 13 Forumite
    edited 27 March 2015 at 9:07PM
    I'm in a similar position and confused as to who ends up paying for the return postage. Received and item which was not as described, contacted the seller but not response so opened a case through ebay last night. Today receive a message from ebay stating seller accepting return and a prepaid label has been sent by ebay. Will they charge this against my paypal account or will the seller be paying it?
  • Myusernamehasgone
    Myusernamehasgone Posts: 68 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    Reboot wrote: »
    I'm in a similar position and confused as to who ends up paying for the return postage. Received and item which was not as described, contacted the seller but not response so opened a case through ebay last night. Today receive a message from ebay stating seller accepting return and a prepaid label has been sent by ebay. Will they charge this against my paypal account or will the seller be paying it?

    I have used the labels in the last and they have always been pre paid
  • Reboot
    Reboot Posts: 13 Forumite
    Myusernamehasgone wrote: »
    I have used the labels in the last and they have always been pre paid

    The label is pre-paid but I'm concerned as to whether the postage will be charged to my paypal.
  • mrcol1000
    mrcol1000 Posts: 4,799 Forumite
    Part of the Furniture 1,000 Posts
    Reboot wrote: »
    The label is pre-paid but I'm concerned as to whether the postage will be charged to my paypal.

    Sellers are charged for returns now where you state the item is not as described. So you won't have to pay for it. If you said you didn't like it or changed your mind then you will have to pay for it.
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