Internet security

Symantec

Oblivion wrote: »

Hello Vineeth. You might not want to disclose price details but this is a money saving site. Perhaps you could explain why it is Symantec's policy to charge an annual online renewal fee which is far in excess of the cost of buying the product afresh with a new product key at sites like Amazon.


I'm not a Norton basher, I love the product, but your renewal pricing policy is quite simply appalling and it's been like that for years.

We constantly strives to provide the greatest value to our customers with our full line of Norton security products and services. Symantec products may be purchased through authorized online sites or retailers who by law independently set the price for products on their stores.

However; if you contact our support team, as a valued customer, we can offer to meet the current prices offered by our authorized retailers or resellers where the difference in price falls within 25% of the current Norton Online Store price.

I have also passed your feedback to the concerned team.

-Vineeth
Norton Support

Oblivion

Symantec wrote: »

We constantly strives to provide the greatest value to our customers with our full line of Norton security products and services. Symantec products may be purchased through authorized online sites or retailers who by law independently set the price for products on their stores.

However; if you contact our support team, as a valued customer, we can offer to meet the current prices offered by our authorized retailers or resellers where the difference in price falls within 25% of the current Norton Online Store price.

I have also passed your feedback to the concerned team.

-Vineeth
Norton Support

I bought a new pack for my annual renewal saving around 40% of the online renewal cost, so I won't be bothering your support team.

chunter

That's not a good sign - Symantec trawling the forums for business.

mart44

chunter wrote: »

That's not a good sign - Symantec trawling the forums for business.

I don't think Norton does it for that reason. It's more to address questions and concerns about the program. It is actually very light on the system and has good detection rates now. Opinions that date back a while perhaps need reappraisal.

Fightsback

mart44 wrote: »

I don't think Norton does it for that reason. It's more to address questions and concerns about the program. It is actually very light on the system and had good detection rates now. Opinions that date back a while perhaps need reappraisal.

Just Google "norton internet security crash problem issue" you'll get plenty of hits.

mart44

Fightsback wrote: »

Just Google "norton internet security crash problem issue" you'll get plenty of hits.

I'm not sure that counts. Try Googling anything and you'll get plenty of hits. I tried Norton Security 2015 recently. It's not the current program because I like to try a few out but while installed, it was quite light on the system and worked OK. A long thread here that, overall, I think gives it the thumbs up:

http://www.wilderssecurity.com/threads/the-symantec-norton-thread.372604/

Oblivion

mart44 wrote: »

I don't think Norton does it for that reason. It's more to address questions and concerns about the program. It is actually very light on the system and has good detection rates now. Opinions that date back a while perhaps need reappraisal.

I fully agree with you. The product is superb and has never let me down yet on any of our five PCs, apart from that little glitch a couple of weeks ago when a pushed update caused IE to become unusable but they soon sorted that out with a pushed update to fix it.

My only gripe is with the renewal pricing, nothing more. Someone in their accounting policies department needs to be replaced.

tavernman

Oblivion wrote: »

I fully agree with you. The product is superb and has never let me down yet on any of our five PCs, apart from that little glitch a couple of weeks ago when a pushed update caused IE to become unusable but they soon sorted that out with a pushed update to fix it.

My only gripe is with the renewal pricing, nothing more. Someone in their accounting policies department needs to be replaced.

Not going to happen Dave, come to BT/TT/Sky and pay next to nothing for 3/6/12 Months or Npower/SSE/British Gas etc similar deal, hmmm one thinks what about the loyal customer, marketing/accounting teams think 90% of said "loyal customers" are lazy/apathetic/idiots, end of story.
Mr Symantec(Vineeth) take that to the department concerned (not the concerned department). Get real give those who have supported you the same, no, a better deal, not the new customers.Simple economics don't treat those you have like idiots, oh BTW I buy mine from Amazon at 33% less than I can get it from you guys, and I get Kaspersky free from my bank too, but I prefer not to pay over the odds.

tavernman

Fightsback wrote: »

Just Google "norton internet security crash problem issue" you'll get plenty of hits.

Google I have a problem with .......... bet you won't many hits in the last millenium. Not the best argument I have seen

Fulgent

If you are with Sky Broadband they have a trial with McAffee for a year then you pay for it afterwards. Barclays offer Kapersky with some of their accounts, this is my choice of IS as its a good product. I buy from eBay for 3 PCs for a year for about £15 or so, and it's legitimate software not fake or cracked. I wouldn't buy from a shop or directly simply because of the price.