Currys add-on 3 year warranty vs Manufacturer's (Philips) guarantee

Spruance

This afternoon I visited the local branch of Currys and purchased a Philips Viva Airfryer Model 9230/20 for £149.99. Apart from the fact that I think it is most suitable for my needs I was particularly drawn to the Philips 'Worldwide 2 year Guarantee'.

Having established that my selected model was indeed guaranteed for the 2 year period I was rather irritated to have the usual argy-bargy with the Currys staff member over the merits of their 3-year add on warranty for an extra £30. He told me that the Philips guarantee was 'return to manufacturer only' and if my product developed a fault and I returned it to Currys then they would simply return it to Philips for repair. However, I reminded him that under the Sale of Goods Act that my contract is with Currys, not Philips, and surely this means that Currys have to honour the Philips guarantee? Notwithstanding the fit for purpose clause which Currys always seem very dismissive of.

So the question is, who is right? Can Currys legally get away with returning a guaranteed product to the manufacturer or are they just spinning me a yarn to try to push me into buying their own warranty product?

Marktheshark

Selling you what the Eu already give you.

bris

A warranty is over and above you statutory rights, Currys have no liability to do anything for you after 6 months unless you can prove otherwise.


The 3 year warranty is however a waste of time because you already have 2 years with the Manufacturer so your only actually paying for 1 year.

bris

Marktheshark wrote: »

Selling you what the Eu already give you.

The UK does not use the EU directive, we us the SOGA instead and the consumer protection that provides.

Spruance

Yes as bris says that is my understanding of how it should be. It's a pity that Currys/PCWorld adopt this stance as they have a good range of products and good prices too. It just seems to sour the transaction when they won't concede the point about their needless warranty.

I'll consider this thread closed then and thanks again to all for the reassurances.

unholyangel

Spruance wrote: »

Yes as bris says that is my understanding of how it should be. It's a pity that Currys/PCWorld adopt this stance as they have a good range of products and good prices too. It just seems to sour the transaction when they won't concede the point about their needless warranty.

I'll consider this thread closed then and thanks again to all for the reassurances.

Thats exactly what sales people do though - try to sell you something that you don't necessarily need in an effort to boost their profits/wages.

Being honest, I'd trust a random strangers review of a product more than I'd trust a sales person!

Fosterdog

I think what they meant was if it goes wrong in the first two years they would send it to Philips for repair (which they are allowed to do) but if you pay them an extra £30 they will swap it for you on the day without it needing to go for repair.

It depends how inconvenienced you will be if it has to go for repair.

The only thing I've ever taken it with is a printer, I know how often they go wrong and you only use it when it is needed so can be very annoying. I had two replacements in the three years, they would have been fixed if I hadn't the extra cover out but I didn't have time for the hassle of it being away when I needed it.

JethroUK

I don't know how currys managed to flout the law as part of policy


http://forums.moneysavingexpert.com/showpost.php?p=67296830&postcount=11

JethroUK

I'm not sure how curry's manage to flout the law as part of company policy

http://forums.moneysavingexpert.com/showpost.php?p=67296830&postcount=11

Money-Saving-King

Spruance wrote: »

However, I reminded him that under the Sale of Goods Act

Seeing you miss quoted it are you going to pop in and explain that they can actually sell their warranty and you got the law wrong?

InsideInsurance

Currys do not sell a warranty but a service plan, a key distinction as it moves it outside of the control of the PRA, FCA and FOS

The key difference is that with their "whatever happens" product it includes accidental damage which isnt going to be covered by SOGA or any other statutory rights. It is potentially covered by home insurance but its not going to be economical to claim for a single deep fat frier after excess and loss of NCD etc