Giordano wine

Ian011

Jax_72 wrote: »

They don't provide an email address. There is a form on the website but this works intermittently. So, the only option is to call the 0844 number to speak to them.


When I checked my bill, I had spent around £10 on phone calls. This may not seem much but it's adding insult to injury with the frustration of having to repeatedly call them to get my own money back!
.

Regulation 41 of the Consumer Contracts Regulations 2013 requires an 01, 02, 03 or 080 number.

Regulation 41(2) gives you the right to to a refund of your call costs.

supepsi

Ordered one and we were so impressed we ordered a second. Best bargain this year (August 2016). Thanks Martin.

In answer to your questions......

- Did you like it? Absolutely loved it
- Have you used it? Wine almost finished and on the second order - bliss
- Did you have any issues? Delivery excellent and packaging perfect - everything in immaculate order. Cannot fault.

Pasta dish set is fabulous and great value. We use it all the time. :j:T:money:
Food - great value, good selection and superb quality

In summary. Sublime:

Hightrees

Can find this deal through clicking the 'get deal' button on MSE, but NOT when going to the Giordino site through Topcashback. Anyone managed to find this deal through the Topcashback portal please?

sarah1972

Hightrees wrote: »

Can find this deal through clicking the 'get deal' button on MSE, but NOT when going to the Giordino site through Topcashback. Anyone managed to find this deal through the Topcashback portal please?

No, when I ordered it I put it in my basket through MSE link and then I went through toipcashback and the deal was still in my basket but cash back wasn't paid.

DenisT

I ordered, I paid, I waited, and waited, and waited.
When I contacted their "Customer Service"(!), they told me the courier had smashed the wine and returned it (but they hadn't thought to let me know obviously). Their estimate to send another case was 10-20 days (okay, it must be coming on the back of a donkey!).
I waited.
Then I suggested this was too long and they said the courier had just tried to deliver but I had refused to accept it!!! (Absolute lie from someone). They gave me a link to Yodel to allow me to see the tracking. Yodel said "don't know anything about this -refer to supplier).
A month later and I have my money back, which they seemed rather pleased about. I'm happy to have my money back but Giordano were incapable of delivering in the UK and their customer service failed to address the issue remotely adequately. Their last communication with me in intelligible English was "we hope this hasn't put you off from ordering from us again" - I would have told them not to hold their breath but the pain of having to raise a new complaint each time I wanted to contact them (their cust svce email is noreplay@girodano (sic)!!!
Save yourself some aggravation - Lidl's wine and delivery service is great.

alggomas

Not sure if this will be posted!
I read some much older posts and many people seem to have had a poor experience.
I have bought 2 cases. one recently [now], and one a few months ago.
These were not bought directly from them but through Wowcher and other "special offer" websites.
It does take a long time to arrive. I think they ship from Italy.
Anyway I think that by ordering in this way you avoid confusion and can get the website to help.
I have had no problem with the wine as it seems fine for the price so it must be down to communication.
Regarding the cost of phoning register with 18185 and the calls will be much cheaper.
1 case was a dinner set and some Italian food [and 12 wines!],
2nd. case was some Italian food, a box with wine opening tools and 13 bottles of wine.
AS far as comments about cost, well £60 is not bad.
You can get 12 bottles from Laithwaits £39. [only once] but it is an intro to get you to join club [no obligation to buy].
Virgin wines the same. Still a great bargain.

alggomas

ts1 wrote: »

Mine arrived this week, probably 2 weeks from ordering, about what I expected. Our local YODEL guy's are brilliant and always leave items where told via special instructions.

The wine seems very good for the money, the crockery is decent stuff and the food items are good quality. Overall, very pleased.

Does anyone know if customers can repeat the order or is it a One per Household deal? I'm keen to buy a couple more for family members.

You can order as many as you like......
If you go through the website wowcher [search wine] it should turn up and you can order. You can order more as gifts.
Offers vary though so may not get crockery etc.
If you order direct from them you MAY have communication problems. I think they have an Italian number, TRY:
+39 02 45901067
Worried about costs of phoning abroad ? Register with 18185 and check their rates.
Personally though having read about the problems that people who have ordered direct, I would go through the website Wowcher.[There may be other similar websites]

flutterbymum

:beer::T

Thanks for this! I have just ordered. Looking so very forward to receiving it.

Andrea_Caldwell

I took advantage of a similar offer last year. It is very good value. BUT be prepared to be pestered by them for ages after until you have managed to block all the different numbers they call you from!

alggomas

Just found this number from an Italian website, I think:

+39 800 900 321

Not sure if it works.
If it does please post so everyone can see.