Section 75 Rights/Refund

grumbler

Don't forget about DSR's (some other law now) 2 weeks limit. This is a far more reliable indication of 'reasonable' than groundless Which?'s figure.

7 days is not only unfair, but also unlawful.

bengal-stripe

chocolady wrote: »

.....I have seen numerous reports of this happening with this series of laptops.......Have been on trust pilot site and there are three to four similar cases all with Toshiba laptops......

If it's such a well-known design fault, why did you buy that particular laptop in the first place?

chocolady

Thanks grumbler yeah I've heard about that. Read SOGA fully last night and it's very vague. Last poster seems just to post to criticise it seems. Guess what I didn't know it was a fault when I bought it but I do now! (States bloomin obvious!) :rotfl: I needed a laptop and it seemed to have all I needed and I should have done a bit more digging before purchase. Some of us aren't as perfect as others obviously! Starting to wonder from their posts if they work for company lol

InsideInsurance

grumbler wrote: »

Don't forget about DSR's (some other law now) 2 weeks limit. This is a far more reliable indication of 'reasonable' than groundless Which?'s figure.

Its the CCR

The problem with the CCR over the old DSR is that the merchant can now charge for devaluation of the goods returned. So if the OP was still in that time limit they'd need to be able to put it back into the same state it was as they got it (inc most packing materials etc) then simply returning it under the CCR could cost them. Obv just a theoretical point as outside the limit.

The CCR is designed to deal with "change of mind" type scenarios as the defective/ not as described issues are already catered for under the SOGA

NRS

I purchased a dishwasher using my Tesco credit card. The dishwasher was not as described. Tesco are happy that my case has been upheld. Therefore they will do a full refund but they require a letter on headed paper from a charity, stating that my dishwasher is no longer in my possession. I'm having trouble getting that letter from the disposal centre that take thing in that are in working order still. Can they make you give it to charity for you to get a full refund? What do I do if I can't get a letter?

jonesMUFCforever

NRS wrote: »

I purchased a dishwasher using my Tesco credit card. The dishwasher was not as described. Tesco are happy that my case has been upheld. Therefore they will do a full refund but they require a letter on headed paper from a charity, stating that my dishwasher is no longer in my possession. I'm having trouble getting that letter from the disposal centre that take thing in that are in working order still. Can they make you give it to charity for you to get a full refund? What do I do if I can't get a letter?

Tell Tesco that you will hold on to the goods for a reasonable time and they are free to collect at a reasonable time.
As I see it they refund you and collect or refund you and not collect and you should be free to dispose of the goods as you see fit.

grumbler

NRS wrote: »

I purchased a dishwasher using my Tesco credit card. The dishwasher was not as described.

You should have given Tesco opportunity to collect the dishwasher then - unless they gave you other instructions and you can prove this.

Tesco are happy that my case has been upheld. Therefore they will do a full refund but they require a letter on headed paper from a charity, stating that my dishwasher is no longer in my possession. I'm having trouble getting that letter from the disposal centre that take thing in that are in working order still. Can they make you give it to charity for you to get a full refund?

It's their dishwasher, and they can demand pretty much anything reasonable. It doesn't look unreasonable if they ask a charity to collect the item on their behalf. You don't have to pay for collection or disposal.

What do I do if I can't get a letter?

I don't know. Is it a 'disposal centre' or a 'charity'? If they collected the item on Tesco's behalf, why can they not confirm this?

NRS

Thanks for the feedback. It's not there dishwasher. It was from Currys. Currys aren't having it back. I don't see why it should be given to charity either as it's not my thought it was sold incorrectly online.

NRS

It's a disposal centre that provides a section for goods that can be used and given to charity

molerat

If Tesco CC have refunded you under S75 then the goods now belong to them and they can do with them as they wish and ask you to deal with any reasonable request. Who contracted the "disposal centre" to collect the goods ?