Washing machine damaged by bath mat

nom_de_plume

Just washed a new bath mat as per the instructions on the label and loads of fluff came off, so much so that it completely jammed the washing machine pump. The label suggested some fluff may come off but did not suggest it would leave a washing machine in need of repair. A solid fistful of fluff came from the machine in addition to whatever escaped down the outlet before the pump could no longer cope.

Would I be within my rights to expect the (major high street) store to pick up the repair bill?

ThumbRemote

What were the washing instructions on the bath mat? Did it say it was suitable for machine washing?

nom_de_plume

Machine wash 40C

It was put in on a short gentle 30C wash and clogged up the machine before getting to the rinse cycle.

ess0two

You failed to wash it correctly then.

macman

Cleaning the pump impeller on most modern machines is a simple five minute self-repair, and the manual will show you how. It's one of those jobs you should do yourself one a year or so as part of general maintenance, so unclear why you would call an engineer out and get a repair bill?

Zandoni

ess0two wrote: »

You failed to wash it correctly then.

Rubbish, having a cooler wash wouldn't matter.

fairy_lights

Could the pump have already been clogged and the bath mat fluff was the final straw? I'm just struggling to imagine a mat of such fluffiness that it could single handily break the machine, unless there was already an underlying problem.

fairy_lights

ess0two wrote: »

You failed to wash it correctly then.

That's not how it works.

mattyprice4004

ess0two wrote: »

You failed to wash it correctly then.

Daft post of the year contender?

George_Michael

nom_de_plume

macman wrote: »

Cleaning the pump impeller on most modern machines is a simple five minute self-repair, and the manual will show you how. It's one of those jobs you should do yourself one a year or so as part of general maintenance, so unclear why you would call an engineer out and get a repair bill?

I did actually fix the problem myself but it was more involved than 5 minutes. The drum was still full of water so that took a while to empty. There was also a load of fluff wrapped around the heater element that I had to remove a paddle to get to. Probably an hour or so of faffing around.