EE billed me £12 to call customer services from abroad

jimjimminy

Hi Folks, just a word of warning, when abroad in Germany I called EE customer services 150.

When I checked my bill there was an line item saying I'd called 00150 in the USA for 9 mins which resulted in a £12 fee!

I hadn't called the USA so I called EE customer services, they didn't know initially what it was, but they investigated and credited my account, no problem.

Still if I hadn't checked my bill I'd have been £12 out of pocket.

So those on EE who ring customer services from abroad - check your bill!

afzaal1988

Is customer service free from abroad? i didn't think so.
Last time i checked only topup line was free from abroad(pay as you go customers).

mrcamp

You were actually lucky you got it credited. Calling customer service from abroad is no longer free since about 3 years ago.

See another mention here -
http://forums.digitalspy.co.uk/showthread.php?t=1824314

jimjimminy wrote: »

Hi Folks, just a word of warning, when abroad in Germany I called EE customer services 150.

When I checked my bill there was an line item saying I'd called 00150 in the USA for 9 mins which resulted in a £12 fee!

I hadn't called the USA so I called EE customer services, they didn't know initially what it was, but they investigated and credited my account, no problem.

Still if I hadn't checked my bill I'd have been £12 out of pocket.

So those on EE who ring customer services from abroad - check your bill!

Tony5101

Of the three brands, only callers on Orange can call customer service from overseas for free.
EE and Tmob customers will both pay standard (roaming) call charges.
http://ee.co.uk/ee-and-me/travel-shopping/roaming/roaming-contacting-us-from-abroad

simax

Sometimes a network abroad will interpret 150 as 00150 - 001 being recognised as the IDD code for USA/Canada. CS will sort it.