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s my new broadband supplier required to inform me to get a mac code"

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I have just change for bt to sky for my internet and sky did not tell me i needed to get a mac code from bt.
are sky required to inform me that i need a mac code as i have been charged by bt for not requesting one.

hope some one can help thanks

Comments

  • Pincher
    Pincher Posts: 6,552 Forumite
    1,000 Posts Combo Breaker
    ignitilife wrote: »
    I have just change for bt to sky for my internet and sky did not tell me i needed to get a mac code from bt.
    are sky required to inform me that i need a mac code as i have been charged by bt for not requesting one.

    hope some one can help thanks



    I paid PlustNet £30 cessation fee, but EE refunded £30, calling it a Buy Out. Makes it official that I am a slave EE bought.


    Just pay it, and moan to Sky they didn't use the MAC process.
    If you are lucky, Sky will refund you.
    If you are not, just be happy that you got a cashback, account credit and first year discount.
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    A MAC is not needed, but you will be charged a £30 cease charge if you don't use it. Your responsibility to obtain and pass it to Sky, not that of the outgoing or incoming supplier.
    No free lunch, and no free laptop ;)
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