Lloyds and Halifax Closing my Accounts?

MARTYM8`

YorkshireBoy wrote: »

Me too, but I remember a few years ago when we were stoozing using the Egg Money card, that credit balances* were shown with a "+" prefix. But that was credit cards, not current accounts.


Marty, is it possible your credit card(s) balance went up a little more than normal that month?


* On which they paid 4% AER!

It only seems to apply to that bank - and yes it seems to apply to both my credit card and current account with them.

The current account entry has appeared 3 times since September - the credit card entry almost monthly.

Given its my main credit card for spending its hardly surprising I spend on it - but the balance in rarely more than £1k (usually barely £500) and I always pay it off every month.

I might understand if I was close to the credit limit - but the limit is £6k. And its nothing different to what I have been doing for years.

It never happens with my other credit cards with other banks - albeit these are mainly used for overseas spending (e,g, hotels) as they are commission free.

Not worried about it - its just odd.

JackLadder

Hi everyone,

Sorry if I have missed any questions. I have other accounts with other banks and building societies. I've sent my appeal letter to Lloyds. After receiving a response to that, I'll do an SAR. Thank you to the person who posted the Lloyds address and the Halifax address, but do you know if it's possible to just do the combined one, ie to Lloyds Banking Group as a whole?

Thanks,
Jack.

colsten

The only single Lloyds Group complaints department I can think of would be Mr Antonio Horta-Osorio's office. With some googling, you can figure out his email address.

eskbanker

JackLadder wrote: »

Thank you to the person who posted the Lloyds address and the Halifax address, but do you know if it's possible to just do the combined one, ie to Lloyds Banking Group as a whole?

I posted the addresses, which, as you'll have seen, are different - I'm not sure of the rules governing SARs across multiple companies within the same group but imagine that you'd have to go to each organisation separately as they'll each have their own separate registrations under the Data Protection Act. Nothing to stop you trying just the one but as it's already (up to) a 40-day process then it may be that starting at the top might just prolong the whole exercise....

keiran

Great site listing emails and contacts of CEOs... pays to complain at the top!!

www dot ceoemail dot com

GingerFurball_2

Except you won't get a response from the CEO because of how banking complaints are regulated.

colsten

GingerFurball wrote: »

Except you won't get a response from the CEO because of how banking complaints are regulated.

You won't get a direct response from a CEO because their time is better spent on other matters.

However, all CEOs have got an Executive Complaints function who will deal with the complaint, usually in a much more satisfactory manner than the normal complaints team who have less decision power than the Executive Team.

Although I once did get a personal acknowledgement from a CEO on a Sunday afternoon, within an hour of my email to him. The complaint itself was settled to my complete satisfaction within a week by one of his team, as he had promised it would be.

PeacefulWaters

Complaints teams move faster if it comes from the CEO's office.

skybluesaver

Do we have any updates on this?

Valiants

I'm in the same boat, After the branch initially advising there was nothing they can do, they came back and I've been asked to provide proof of employment, address, and an explanation of all transactions so I can appeal.. I'd like to know whether you got anywhere with this...