Newday Ltd

fivegoldstars

Anybody managed to contact this company re their credit card of late? I have a missing payment which I'm trying to chase up, and their phone lines are constantly 'busy'. No matter which option I try on their phone line - even 'lost/stolen' - I get put on hold for 30mins and then cut off. Have tried seven times now (3 1/2 hours!) without getting through.

datlex

What number are you trying? I have +44 (0)208 181 0800 or 0844 411 1852 for lost stolen etc or 0844 411 1821, Though have not needed to contact them recently.

ak1623

Hi I got through to them today on 0844 4111822. Answered straight away but then subjected to their "press x for this, press y for that" options which seemed to go on forever.

Was chasing the reason behind a "late payment fee" which I knew was wrong - they admitted it immediately but did not even apologise for THEIR mistake. Won't send any amended statements and do not advise customers when they have made a mistake, Absolute awful service - I'm taking it further as could have an impact on credit rating.

Prudent

I put a post about this company in the credit card statements this weekend. My name is incorrect on my new card. I can't get any answer from them. Attempt 4 and just cuts out after half an hour hold. Very shoddy service. :mad:

alynns

I have made the fatal mistake of paying NewDay (a dead Debenhams account called Santander on my bank account list) instead of Santander credit card. Trying to get the money back is utterly, utterly horrendous. I am told the money goes into a....can't think of the name now that "slush fund" is in my head...but a central account, and that I just need to provide my pay-in account number. I have provided all of the details every week for over 3 weeks (4 times) and each time, the call agent acts as though it is the first time they have heard the sort code, account number, date it was paid, time it was paid, authorisation code etc. etc etc. I am beside myself. I get a letter once a week saying "we have been unable to locate your payment". It was £145 paid by Lloyds electronically. HOW is this possible. I admit it was my mistake but this is painful and maybe they do it so that you give up? I am not. I have now taken a screenshot of the account payment and have written a long hard copy letter to the "Head of Customer Services". On top of that, I incurred a credit hit from Santander and a £12 late payment charge. They were not interested in my explanation. Not a great mistake to make.

jonny100

Yesterday i received a letter from NewDay saying to take note of the new conditions on the enclosed leaflet
In the leaflet there were various references to the APR and illustrations of how much i would pay in interest etc. However there were no actual figures showing. Where the numbers should have been there were just XX's ie XX.X%
I contacted NewDay but they werent much help apart from saying that my APR was being increased by 5%
I think this is a hefty increase, so will be closing this card down asap.