section 75 refund

awts

to all those who can advise me. I am trying to reclaim back a refund from credit card for a sofa bought nearly two years ago. However the credit card company are asking for the reciept and warranty. I have lost the reciept and did not take out any insurance. Where do i stand in this case????

Nasqueron

Do you not have a credit card statement from the time showing you paid it? Or ask the shop see if they can do one?

awts

to all those who can help or give advice. I bought a leather corner suite nearly two years ago which is now faulty. The company no longer exist and have just been made aware of this section 75 refunds. I contacted the credit card company and gave them all required details. They in return have emailed me to send in proof of purchase such as the reciept which I no longer have???? Wouldn't the deposit paid from the credit company be proof. Someone please help and give me the some advice as to were i stand in this situation

sinizterguy

awts wrote: »

to all those who can help or give advice. I bought a leather corner suite nearly two years ago which is now faulty. The company no longer exist and have just been made aware of this section 75 refunds. I contacted the credit card company and gave them all required details. They in return have emailed me to send in proof of purchase such as the reciept which I no longer have???? Wouldn't the deposit paid from the credit company be proof. Someone please help and give me the some advice as to were i stand in this situation

They will know how much deposit you paid.

If the whole amount wasn't paid from that credit card, are they just supposed to take your word for what the whole amount might have been ?

awts

the shop no longer exists ???? I would have thought the statement would have been enough proof however I only used the card to pay a deposit so I suppose they want proof of how much i paid for it??

bris

awts wrote: »

the shop no longer exists ???? I would have thought the statement would have been enough proof however I only used the card to pay a deposit so I suppose they want proof of how much i paid for it??

Of course or the fact you even bought a suite and not just a table lamp.

chocolady

I purchased a laptop via Amazon from a company called Laptop outlet and used my tesco credit card to pay for entire thing. Three weeks after purchasing the screen was black after signing on, a problem I read online was common to this type of laptop. I emailed via Amazon asking for a refund as I had lost faith in item and was told to contact the laptop manufacturer. I didn't think I needed to do this as I wanted a refund and my contract was with them and wrote to the company (laptop outlet) by recorded delivery and received no response even though letter was signed for. As no response I contacted Tesco who say I need to use chargeback and I need to get a report which they won't pay for to prove item is faulty. As item is so new I thought I didn't have to prove the fault and that I was entitled to refund without all this proof of fault report etc. I also thought that section 75 was what I needed to use and not chargeback with the credit card. Does anyone know how I should proceed as this is taking forever. I received laptop on 8th Jan and still have no resolution! I have since been in contact via telephone with laptop outlet who say I need to email them again via Amazon as they didn't received my signed for recorded delivery letter! I have done this but no one is being helpful least of all Tesco credit card. :(

DevCoder

Your rights are with the retailer.

Three weeks would be considered enough time to have "accepted" the laptop so the options are refund/replace/repair. The retailer gets to choose which of the three.

chanz4

going black after signon sounds like the operating system needs reinstalling

chattychappy

krisdorey wrote: »

Your rights are with the retailer.

Three weeks would be considered enough time to have "accepted" the laptop so the options are refund/replace/repair. The retailer gets to choose which of the three.

You may consider that, but the law is not clear. It only says "reasonable". Which? consider 3 to 4 weeks http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act. But it does depend on the circumstances - eg the nature of the product. A laptop is, for example, more complex than a toilet brush.

chocolady

I rejected the item within four weeks which I would say from looking at Sale of Goods Act link is a reasonable length of time for refund. My problem is when I've tried to use Tesco credit card Section 75 they say that I need to provide them with a report on the item which places the onus on me to prove if it's faulty which I thought was not the case until you have had the item for six months. I thought they would help me but they are not being helpful at all.