187% increase in gas usage

macman

DAKOTA45 wrote: »

Don't know why, but my information was that the age discount was for duel or Gas only...[/QUOTE

It's stated in the tarif details:
https://www.eonenergy.com/for-your-home/products-and-services

You wouldn't have to pay that bill if you'd make the effort to tell us your annual consumption so that we can see what the problem is. No one has said it is a meter fault-it is merely one of the possible problems..
All we know about your usage is that 'the meter readings are high' and that your last bill was '£500'-now apparently £550..

System

DAKOTA45 wrote: »

Yes… I understand. I will make arrangements to have the meter checked…. I guess I will have to try and find the 550 quid to pay the bill first before I am cut off…


Many thanks for your help.

There will be a charge for a meter check.

lstar337

DAKOTA45 wrote: »

Ah! I do have a small electric heater which I leave on overnight in the room where the dogs sleep… Around 8 hours per night, winter time only, though...

Depends on the rating of the heater.

A 1kW heater on for 8hours will use 8 units (£1.11 on your tariff).
A 2kW heater (£2.23).
A 3kW heater (£3.34).

At 1kW (presuming 1/3 year heating for winter of 8hours) keeping your dogs warm is about £180.

Why would you not use oil to keep the dogs warm?

zeupater

DAKOTA45 wrote: »

Ah! I do have a small electric heater which I leave on overnight in the room where the dogs sleep… Around 8 hours per night, winter time only, though...

You may have solved the problem… I didn't realise this would use a lot of power on the lowest setting…:T .....

Hi

As Istar337 mentions, this is not the only cause, you're probably looking for between 3&6 times that level of usage before you get anywhere near a 'normal' level of consumption .....

As you've been able to access your online account, have a look for your usage history for the last couple of years and post how much electricity (kWh) you've used between bills for each quarter ... don't worry about the cost, just the amount.

In the meantime, if you can easily do so, go and read the electricity meter right now ... make a note of the date and time against the reading, repeat every couple of hours whilst it's light today and tomorrow (the interval isn't really important if you have the time), then post the readings back on here late tomorrow afternoon for someone to have a look at.

You mention that you're on a remote peninsula with overhead wires and suffer power supply problems - so I take it that it's a pretty rural property ? .... is your meter therefore in an outbuilding, or supplies an outbuilding, or supplies multiple distribution boards ?

HTH
Z

Nada666

DAKOTA45 wrote: »

if my rate 16.72 per kWh is competitive...

Ignore the TCR it is irrelevant and useless to you. It says there in black and white it is based on a usage of 3,200 kWh - nothing like your usage (or what you say you are being billed for) of 12,000-odd kWh.

The relevant price (13.9p per kWh) looks very high - but you'll have to look on a comparison site with your postcode to see what is available to you. Plenty of tariffs at 10 or 12p per kWh should be available.

But, of course, sorting out where your usage is coming from is the main priority. (Particularly now that you have admitted you could be spending £100 per month keeping your dog warm. What other 'obvious' uses of electricity are you ignoring and blaming on your meter and supplier?)

Former_E.ON_Company_Representative:_Malc

DAKOTA45 wrote: »

Malc… is there any way you can tell from my account number (xxxxxxxxxx) what the tariff is, please?

Again, many thanks for all the help!!

Hi Dakota

I see you've found the tariff you're on. For security, as this is a public forum, I'd delete the account number you've quoted in post 23.

DAKOTA45 wrote: »

Hi guys… I have managed to get into my online account and these are the details I found about usage, etc… (What are Reward Points? I have never heard of them)…

Reward points are a scheme where customers can earn up to 1500 points a year for having dual fuel or electricity on an eligible tariff. The plan you're on qualifies but you'll need to opt in to receive the points. You can do this online or by phoning us. The points can be exchanged for either Tesco Clubcard points or High Street Shopping Vouchers.

DAKOTA45 wrote: »

Hi Malc… Is it true that the Age UK tariff only applies for duel fuel customers?

As macman says, our AgeUK tariff is available to dual fuel and electricity only customers with credit meters. There's an age restriction, though. Customers need to be aged 60 or over or between 50 and 59 and on our Priority Services Register. To be on this register you need to have told us you're of pensionable age, disabled, chronically ill, blind or partially sighted and/or deaf or hearing impaired.

Hope this is of interest Dakota. Let me know if you need any more information as happy to help.

Malc

Former_E.ON_Company_Representative:_Malc

DAKOTA45 wrote: »

Yes… I understand. I will make arrangements to have the meter checked…. I guess I will have to try and find the 550 quid to pay the bill first before I am cut off…

Many thanks for your help.

Hi Dakota

Don't forget about asking for a payment arrangement as I suggested in my post yesterday. We'll be happy to look at spreading the balance over a more manageable period.

DAKOTA45 wrote: »

if my rate 16.72 per kWh is competitive...

As Nada666 says, don't worry about this figure. It's the Tariff Comparison Rate (TCR). It's to help compare different tariffs across the energy market. All suppliers have to work it out the same way. It's based on how you pay, the standing charge and unit rate plus discounts/VAT. It should only be used as a guide as it's based on Ofgem's average usage figures and not your own actual consumption.

The relevant figures for your account are the unit rate at 13.913p per kWh and the standing charge at 26.019p per day. To see how competitive these prices are, pop your annual usage in kWh on to the independent comparison sites. This will list all your options both with us and with the other suppliers.

You can find the annual usage by logging into your online account and choosing 'MiData' from the left hand menu. Hit view to see the annual usage.

Hope this is of interest Dakota. Let me know if you need any more information as happy to help.

Malc

Nada666

DAKOTA45 wrote: »

Hmm… I have looked at my account online but it doesn't say what my annual consumption is… Although there is a very scary comparison graph which seems to indicate my usage as being virtually off the scale!!

Are there no statements? Find the earliest statement. Find the newest statement. Do a single subtraction.

System

It's call MiData and it is under the 'Your Account' tab on the left hand side of the screen - 4th box up from the bottom of the list. The information is only relevant if you have been with E.oN for at least twelve months. I agree that E.oN has one of the most confusing - and slow - online - websites going.

macman

Then simply call your supplier and ask for the figure: they are obliged to give it to you.
Or do as Nada suggested: all you need are the two readings approx 1 year apart-it doesn't have to be exactly 365 days. You can then pro-rata.
You are making this far harder than it needs to be.