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Cancellation fee on business for post box!
Dudeface
Posts: 17 Forumite
Hi. My fiance booked a post box for our wedding just over a week ago. A proper cast iron beast it is and costs £45. We found out two days ago that our venue now has one of these (they didn't when we first booked).
I just emailed the guy to say sorry to mess you about but we need to cancel as our venue has one that we didn't know about. It's only a week ago so shouldn't be a problem... or so I thought.
My fiance had signed a form that states that to cancel would mean paying the FULL amount and getting nothing. It's a week since she booked it and it's only £45
What rights as a consumer do we have in this situation? The wedding is rising in cost and only a couple of months away now. Everybody seems to have their hand out for cash!!! I could do with every penny I have at the minute.
Any help will be appreciated
I just emailed the guy to say sorry to mess you about but we need to cancel as our venue has one that we didn't know about. It's only a week ago so shouldn't be a problem... or so I thought.
My fiance had signed a form that states that to cancel would mean paying the FULL amount and getting nothing. It's a week since she booked it and it's only £45
What rights as a consumer do we have in this situation? The wedding is rising in cost and only a couple of months away now. Everybody seems to have their hand out for cash!!! I could do with every penny I have at the minute.
Any help will be appreciated
0
Comments
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Did you make the purchase in person or by phone/internet?0
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I'm assuming you hired it not bought it?
~Laugh and the world laughs with you, weep and you weep alone.~:)
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Sorry yeah hired.
It was done through email with this signed form
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Also, no money has changed hands0
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Did they take payment up front?
If answer no, tell them to swivel. Harsh on the post box provider, but they never asked for the cash up front.0 -
Personally I wouldnt trust any company that seem to only accept BACS payments.
OP whats the website? Were you given any information in a durable format at the time of booking?You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0 -
I wonder what rights as a business they have. They have bills to pay and everybody wants a slice, every penny counts and all that.0
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Out of curiosity, are the company delivering it to the venue as it's so heavy ?
If so, use the box you've paid for from them. At least they'll have to do some work for their £45 then ...0 -
This looks like it might be a 'service related to leisure activities to be supplied on a specific date', and as such is likely to be exempt from the cancellation provisions provided by The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.0
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