Jet2 excluded compensation under NeBs

Jademarie

Hi everyone,


I am looking for some advise on which my jet2 flight was delayed on 02-09-14 from Dalaman Airport to Manchester Airport, with the scheduled departure time of 22:25 (Flight number LS922).


We were ready to take off when emergency services had to come on and take the pilot off due to illness. A replacement flight arrived after an overnight stay in the airport and we arrived 7 hours late at Manchester Airport.


I used the template from this site to claim compensation and received the following letters, a confirmation letter acknowledging my correspondence, then a letter saying I could not claim for the other party even though I was the lead passenger and my card was used for payment. A final letter was received stating that under the extraordinary circumstances published by NeBs paragraph 16, my compensation claim is excluded.


Can I contest this or should I leave this one alone, any advice would be appreciated.


kind regards


Jade

razorsedge

https://forums.moneysavingexpert.com/discussion/5173888

stevemej

Seems like a genuine extraordinary circumstance (doesnt it?) . Why dont you ask bott and co?

Tyzap

It might constitute an EC

BUT

They still owe you a duty of care.

http://www.thisismoney.co.uk/money/experts/article-2552116/Why-did-British-Airways-deny-compensation-Rio-flight-delay.html

http://www.euclaim.co.uk/blog/missing-crew-members-and-sick-pilot-not-extraordinary-circumstance

Jademarie

Thanks very much guys I'll check out all links you have sent.
Appreciate you commenting

richardw

Human beings getting ill are not extraordinary circumstances because airlines should have reasonable measures in place to avoid cancellations by having adequate standby personnel systems and procedures.