Ryanair Stansted Carpark cockup - rights to refund for expensive carparking.

JonoOfThrace

Hi All,

Its my first post, so be gentle.

My wife flew to Venice airport to spend the weekend volunteering for a disabled-sports charity she supports.

She purchased meet and greet parking for Stansted at the same time as booking the Ryanair flight.

She entered her car reg. and paid for the parking.

When she arrived on Friday evening (after a day and work and long drive) the meet and greet had no clue about her booking.

To make the flight she had to use the (expensive) short-stay car park.

She is now out of pocket by ~£120 plus the cost of unused Ryanair parking booking.

My questions are:
1) How best to contact Ryanair about a refund? Without phoning a premium rate number (and piddling in the wind)

2) What is the legal situation re: refunding her out-of-pocket expenses for the other car park?

I'd like to think that as she purchased a service and they screwed up they should be liable. Realistically she had no choice but to do what she did.

I'm now aware booking parking with Ryanair flights is unreliable, so no need to labour the point or rub it in

Cheers Guys.

Alan_Bowen

Ryanair do not run the parking system at Stansted it is run by MAG, the Manchester Airport Group who own the airport. Just making a dummy booking on the Ryanair website, it seems to be the only provider, her paperwork should identify the correct supplier but if it was the airport, the address to contact them is customer.relations@magairports.com

For once this is probably not Ryanair's fault at all but before entering correspondence, check who the booking was with, there are private providers of Meet and Greet but if booked on the airline website, I think the complaint is directly against the airport itself

Voyager2002

Ryanair have a postal address in Ireland: I suggest you use that to send an old-fashioned letter.

First of all, do check her SPAM box carefully in case instructions were sent but not received... and of course confirm that they really did take payment for the parking that was booked.

JonoOfThrace

Payment was definitely taken.

I understand that Ryanair don't run the carparks themselves, and that they act as agents for a carparking company, but surely if they sell the service, they are responsible for it?

George_Michael

How was the original booking paid for?
If it was via a credit card and provided that the payment went directly to the booking company, then you will have a good chance of winning a "section 75" credit card claim.
A S75 claim doesn't just limit you to claiming for the amount paid for the goods or services and if the claim is upheld, you are entitled to claim for other costs above the payment which were incurred due to a breach of the contract.

PeacefulWaters

George_Michael wrote: »

How was the original booking paid for?
If it was via a credit card and provided that the payment went directly to the booking company, then you will have a good chance of winning a "section 75" credit card claim.
A S75 claim doesn't just limit you to claiming for the amount paid for the goods or services and if the claim is upheld, you are entitled to claim for other costs above the payment which were incurred due to a breach of the contract.

Not if the unfulfilled purchase was for less than £100.

Then a chargeback might get appropriate instead.

JonoOfThrace

So, for now the plan is a written complaint asking them to refund the out-of-pocket expenses.