Anyone had EE double charging for text messages ?

molerat

WP8 tells you that it is going to send as 2 messages at the bottom of the screen.

Leodogger

grumbler wrote: »

Shops' staff are notorious for talking bu11shit simply to fob complaining customers off. You should have asked them to show the tariff of charges saying that emotions sent as text strings are charged.
Such tariff doesn't exist simply because such emotions are pieces of text, not images.
http://ee.co.uk/help/accounts-billing-and-topping-up/billing-and-payment/your-bill-explained/converting-text-messages-to-picture-messages

That said, as a smiley takes more than one symbol you can go over 160 symbols limit without knowing this that will result in your phone splitting the message into two.

Another pile of bu11shit as you said your were charged for extra text messages, not MMSs.

On EE PAYG SMS costs 12p, MMS costs 40p.


Have you?

I got my answer I wanted in that I now know they charge for emoticons which I didn't know and was unwittingly using, so I know that if I DON'T use them I won't be charged over and above the price of the standard text message which is all I wanted to know.

As for the actual charge, I now know after checking the ones I sent to Spain, I sent 3 at 20p each, 1 contained an emoticon and i was charged for 5 at 20p each so that would see to suggest I paid 40p for the emoticon (which the shop CS did say I could pay up to 40p for one). As for the other one I sent 1 message containing an emoticon which should have cost just 12p and instead they charged me 24p for 2 texts (thereby splitting the text presumably and charging twice).

At least now I know that if I use an emoticon to Spain it will cost me 40p and one here it will double the standard text charge to 24p.:)

Leodogger

molerat wrote: »

WP8 tells you that it is going to send as 2 messages at the bottom of the screen.

I have never seen that before, do you mean after the message has gone?

Leodogger

grumbler wrote: »

Shops' staff are notorious for talking bu11shit simply to fob complaining customers off. You should have asked them to show the tariff of charges saying that emotions sent as text strings are charged.
Such tariff doesn't exist simply because such emotions are pieces of text, not images.
http://ee.co.uk/help/accounts-billing-and-topping-up/billing-and-payment/your-bill-explained/converting-text-messages-to-picture-messages

That said, as a smiley takes more than one symbol you can go over 160 symbols limit without knowing this that will result in your phone splitting the message into two.

Another pile of bu11shit as you said your were charged for extra text messages, not MMSs.

On EE PAYG SMS costs 12p, MMS costs 40p.


Have you?

Just noticed your remark at the end about what I said about being charged for extra text messages, I took this from what I was told months ago from their customer services when I queried texts I was charged twice for (or thought I was), I didn't think at that time i was sending MMS messages which they suggested I might have done, which it appears with sending emoticons I was without realising !

molerat

JWhite wrote: »

I have never seen that before, do you mean after the message has gone?

No, under the text box as you are typing. Once you get to 130 charachters it shows "130/160" then put in an emoticon and it shows "2 messages,133/134".