Vodafone Mobile Broadband - tearing my hair out!

Clare_P

I have mobile broadband with Vodafone via a dongle for 3G internet. Everything was fine until they worked on a local transmitter, since then I've only had 2G. I've reported it to Vodafone who after trying to blame in on my sim, my dongle and where I live even insisting I travel 5 miles away to see if I can connect elsewhere, have finally registered it as a fault. It is taking up to an hour to open and email and downloading/catch up tv is impossible. But they wont give me a timescale for resolution or refund me any money and its been going on since 5th February. Any advice would be appreciated as Im at the end of my tether!!

Vodafone

Hi Clare P,

If you'd like any help from me, email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK

forgotmyname

I think Vodafone are suffering on the signal strength for calls and the quality of connecting to the internet when out and about.

I can only use my phone at home now if i set it to GSM. Any other setting and it drops the calls and the signal strength drops constantly. This is over 3 separate phones/number also so not a handset issue.

We never used to have these problems.

I started a thread on the Voda forum, then found another thread from someone that lived fairly close and they were having the same problem yet both threads got locked.

The other person had been having problems for months. I assumed it to be the faulty battery dropping the calls on my S4, But when i grabbed the other phones i found they also did the same.
My phone gets used much more than the others so they didnt notice the problem.

Clare_P

Vodafone_company_representative wrote: »

Hi Clare P,

If you'd like any help from me, email me with your details via the link in our profile here

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK

I already have a fault reference number INC1498200 but still no resolution in sight, this has been dragging on since the beginning of February

Vodafone

Hi Clare P,

So I can access your account, please email me via the contact details provided last week.

forgotmyname - If you'd like me to get things looked into further, post a link to the relevant threads on our eForum.

Kind regards,

Lee

Social Media Comms

Vodafone UK

kwikbreaks

If you aren't still within the minimum contract term check http://www.sitefinder.ofcom.org.uk/ to see if there is any viable alternative providers mast nearby and vote with your feet.