travelzoo

esprj

I recently purchased some spa day voucher for myself and two friends. I arranged the date with the hotel and booked in a weekend date. However the hotel rang back and said they couldn't forfill this date anymore
I tried to arrange another date and they said they had no more availability until after the expiry date as they were full.
Travelzoo are refusing to refund the money.
Please help.

richardw

Did you pay with a credit card? If so, was the amount £100 or more?

esprj

Yes I did and yes it was over 100 pounds. I will call Tomorrow and see if they can help!
Thank you

pogofish

How on earth is this any kind of bargain then?

peejbob

esprj wrote: »

Travelzoo are refusing to refund the money.
Please help.

Completed an N1 (County Court form) claiming jointly against both parties and sent a copy to both (in your case TravelZoo and the Hotel.

State this as a PAP pre action protocol and if you don't hear from them in 7 days you'll be issuing the claim.

This is enough in most cases.