We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide

travelzoo

esprj
esprj Posts: 2 Newbie
in Overseas holidays & travel planning
I recently purchased some spa day voucher for myself and two friends. I arranged the date with the hotel and booked in a weekend date. However the hotel rang back and said they couldn't forfill this date anymore
I tried to arrange another date and they said they had no more availability until after the expiry date as they were full.
Travelzoo are refusing to refund the money.
Please help.

Comments

  • richardw
    richardw Posts: 19,470 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Did you pay with a credit card? If so, was the amount £100 or more?
    Posts are not advice and must not be relied upon.
  • esprj
    esprj Posts: 2 Newbie
    Yes I did and yes it was over 100 pounds. I will call Tomorrow and see if they can help!
    Thank you
  • pogofish
    pogofish Posts: 10,853 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    How on earth is this any kind of bargain then?
  • peejbob
    peejbob Posts: 12 Forumite
    Part of the Furniture Combo Breaker
    esprj wrote: »
    Travelzoo are refusing to refund the money.
    Please help.

    Completed an N1 (County Court form) claiming jointly against both parties and sent a copy to both (in your case TravelZoo and the Hotel.

    State this as a PAP pre action protocol and if you don't hear from them in 7 days you'll be issuing the claim.

    This is enough in most cases.
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 353.4K Banking & Borrowing
  • 254.1K Reduce Debt & Boost Income
  • 455K Spending & Discounts
  • 246.5K Work, Benefits & Business
  • 602.8K Mortgages, Homes & Bills
  • 178K Life & Family
  • 260.5K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture