02 number help.

savit4l8er

Could someone possibly advise if there is a free number to dial on 02 to check remaining minutes like virgin 789 for example.

Also are there any other useful numbers available that one should know about on 02

Thanks in advance

Ms_Chocaholic

I have a pay monthly contract with O2 and always contact them on 0800 005 005. A bonus of ringing this number is that you always get straight through to a person rather than having to press 1 for this, 2 for that etc etc.

patwa_2

There is no dedicated number. You can call 100 free from your handset and select the option for billing/account and ask them, although with their customer services attitude I doubt you'd want to do that too often as when I used to do it I always ended up after the call feeling stupid and as though I'd wasted their time, even though it was my money on the line.

You can also use the call timer on your phone, for Nokia it's under the 'Log' option, set it to zero at the start of each month. Of course this assumes you only make inclusive minute calls, if you make chargeable calls it'll rather mess up the timings but at least it could give you an idea as to when you're running low on mins.

H.

savit4l8er

I see, I could not find a number myself and that explains it.

Calling 100 is the way to get to customer services then? I will remember that one. I think I will take the call timer route as I only make chargeable calls as a rule so it will be close enough. The other option is logging into carphone warehouse site according to the "bumph" that came with the phone. Not always easy if no pc to hand.

Thank you for you help and ideas.

Mobile_Mole

savit4l8er wrote: »

Calling 100 is the way to get to customer services then? I will remember that one. The other option is logging into carphone warehouse site.

If your service provider is O2 CPW then dialling 100 from your handset or using the 0800 005005 does not apply. Those numbers are for customers where the service provider is O2 itself.

savit4l8er

I have just set or cpw account and can see it all there so ok with that. I see a number to call is listed here..

http://shop.o2.co.uk/ContactUs

Will this work for me then?

Mobile_Mole

savit4l8er wrote: »

I have just set or cpw account and can see it all there so ok with that. I see a number to call is listed here..

http://shop.o2.co.uk/ContactUs

Will this work for me then?

No. Your service provider is O2 CPW. Your billing and all customer service will be handled via CPW and not O2.

The published number is 0870 1117200 but you can also use 0800 0490049.

Good luck!

savit4l8er

Ok, will make a note but guess they are not free to call on the mobile so will stick mostly to call timers and cpw account management.

Thanks again all. Take a while just to get the basics


Edit...

Just called the freephone number and used the automated system. They very nicely send a text with your remaining minutes so easy enough really.