Mac

Givemeaclue_2

I've just separated from my husband and he has recently cancelled the plusnet account which ends on 16th March. I've tried to get BT Infinity but BT are telling me I need a mac. PlusNet refuse to speak to me because I'm not the account holder and have told my husband a mac isn't needed as BT can just take over the service when the plusnet service ends. I've explained this to BT but they still insist I need a mac. I'm completely confused, can anyone help?

parttimeskint

If your husband has cancelled the plusnet account then you don't need a MAC as you aren't taking over a service, you are starting a new service. BT should be able to order a new line with a new broadband service.


If you are trying to place an order with BT to take over the existing telephone number then they will need a MAC to take over the broadband but the service you are taking over has to be active. If there is a cancellation in place then BT wont be able to take over the service.


Once cancelled, BT can usually get a number back and reprovide it but it can take around 14 days to get things set up. This means you could be without a Broadband band service for 2 weeks or more.


Were you trying to keep your existing telephone number?

macman

As above, a MAC is only for migrating broadband on the same number. Sounds as if you will be getting a new number, so not applicable.
But why not get your FTTC from Plusnet? Same infrastructure,, invariably cheaper, better CS.