MSE News: 'Just got my Amazon Prime £79 back': Find out if you can do the same

DonnaM501

Just found out from my 15 yr old daughter. She opened an Amazon account in Dec 2018 to buy some Christmas presents. She never knowingly signed up for Amazon Prime (14 at the time). She is also not good at checking her online banking. She did however check it in May this year as she wondered why she didn’t have much money. She found that she had got a recurring £7.99 payment to Amazon Prime from Jan 2019. Amazon said they would refund her but only gave her £7.99 back. She has just checked her bank again and found they have continued to take the £7.99 each month since. 21 payments in total. I have checked and there is no prime on her Amazon account.

Not very helpful at Amazon so cancelled her bank card with the bank. Amazon say the payments are not in my daughters name but can’t discuss it due to “data protection”. They have referred it to the fraud dept. 

Not very happy with Amazons response though, quite unhelpful. 

MahMo

I found out from my bank records that I had THREE Prime accounts ( amazon.com, amazon.co.uk, amazon.de ).
I only knew about one of them and would like my money back from the other two.

I contacted amazon.co.uk but they only want to deal with the .co.uk account. Can I get them to handle the other two and compensate me for the two unused accounts ?

Pollycat

MahMo said:

I found out from my bank records that I had THREE Prime accounts ( amazon.com, amazon.co.uk, amazon.de ).
I only knew about one of them and would like my money back from the other two.

I contacted amazon.co.uk but they only want to deal with the .co.uk account. Can I get them to handle the other two and compensate me for the two unused accounts ?

Why would they do that?

Contact .com and .de separately.

BTW, do you mean 'refund' rather than 'compensate'? They are not the same thing.

redhead0114

Hi all
I have been trying to get 3 years of student amazon prime refunded £117,i cancelled in 2016 and my husband pays £7.99 a month for the last 4 years. So i was gobsmacked to recieve an email saying that they will be taking £39 in September 2020 to renew. On further investigation they have taken 17/18/19 yearly charge of £39.they have been messing me about since i requested a total refund.
They said they have refunded to the original payment card which I no longer have as I got a new one, but still same account. 18 days of phone calls and chat cs, calling my bank to give them the transaction ids ect, and still like a repeated record. End of my tether now. What can I do as i am getting knowhere. 

pinkprincess78

I have recently signed up for amazon prime student. I used my student email but got an error message asking for additional proof of my student status but had not received my Totum(nus card) so left it. After I had all my proof I applied again using my regular gmail account and customer services set it up straight away for  me. Fast forward 30 days and Amazon charge me £7.99 for prime. I spoke to customer services and was informed that the account was a regular Prime account under my student email even though I got an error message informing me that my sign up couldn't  be completedand and not my gmail that I signed up with. My money was refunded and the student email account closed. Fast forwards to today and I sit down to watch prime and as soon as I start watching I'm charged £7.99 again on the student email account that I couldn't open and which was cancelled. I called customer services again...to have the account cancelled again...and money refunded again. Customer services are utterly useless and gave a lot of excuses and I understand madam, I'm sorry for the inconvenience madam. I can't believe an organisation as big as Amazon can make the same mistake twice while still insisting I signed up for two accounts even though I only have proof of only ever having one account as the first one was refused sign up.