Eon say I can not switch supplier?

Kitchen_Sink

jag64154 wrote: »

Because my bills have just gone from an average £35 pm to over £60 for no reason, and Im being told by Eon that I must be using more electricity, but I have never changed my usage...

Then you wereen't paying enough previously to cover that consumption

(unless, which is unlikley at a time of falling wholesale prices, Eon have decided to raise prices)

jag64154 wrote: »

I didn't think this sort of monopolising was allowed to happen anymore

It's not a monopoly for the reason I have already explained.


Now if it was your water supply we were talking about ...

macman

How do you know what your usage is unless you look at your annual statements/bills and quote some figures on which to base your assertion that you 'haven't changed your usage'? Is this DD hike due to a succession of estimated bills-when did you last submit meter readings?
Eon will not 'stop you leaving'. The issue, as explained above, is that no-one else supports your obsolete legacy metering system. Most people would be delighted to heat, power and hot water a property for only £60pm-and get 18 hours at a cheaper rate.

jag64154

Ok Mr macman....lets calm down a bit and try and keep up with the plot instead of firing all sorts of assumptions out there and try and make me look like some body who doesn't know how to function on this earth.

Firstly my 'obsolete legacy system' was installed in 2008 when the flats were built?....your definition of the word obsolete is.......?

I will repeat from my earlier posts......

I have never been in arrears

I pay my bill online from my bank account, there is NO Direct Debit involved and has never been mentioned...last bill was payed 3 weeks ago @ £62.94 for 4 weeks of electricity and I was away from the property for 12 days and nights during that time Mr macman.

I check my usage from my ACTUAL submitted meter readings every month, usually when Eon tell me my bill is ready to view online so know exactly what Ive used each month....do you do that?....just wondering?

So, whilst I may appear to be complaining about paying for my Electricity, in actual fact I am not.

The qoute about being lucky to only be spending £35 pm on my electric is....sadly again.....a stab in the dark, as I am a single man living on the third floor of a 8 storey apartment block, so now tell me that £60 isnt too much, when Im hardly ever there and Eon cant explain the rise from when I was paying £35?....and no my heating is not on while I'm warming my toes in a Premier Inn the other end of the country, so go figure.

I would like to thank the people who have made positive comments and genuinely tried to help and answer my questions, but to those who assume they are Electricity forum Guru's....I'm afraid you are sadly lacking.:rotfl::cool:

Nada666

So read your statement and explain to us the reason for the charge.

Either there has been an insane increase in standing charges and prices or you have an estimated bill. I am unsure what alternative explanation is available.

pathtofreedom

Do you have some bills where it is £35 and some where it is £60 and can see how different the usage was, or if it is a different standing order or kwh price now.

People are trying to help with their suggestions, but without more information they have to guess, they aren't implying you don't pay your bills or know how to read a meter, but without more details they can only suggest common answers to this question.

stator

Have you checked that the timings are working correctly? ie check that the correct number is increasing at certain points in the day?
It's not unknown for them to be faulty or the timer to be incorrectly set.

jag64154

Ok....just found out from Eon that for "some unexplained reason" I have been moved onto a commercial tariff since xmas??????

Call center person couldn't explain why and is refering my problem to their Customer Service Management team, however, same person "doubted very much any refund would be forthcoming unless I could prove I hadn't actually used the electricity"????

Written complaint to both Eon and Ofgem posted first class this morning.

Feel vindicated that there is an issue and it wasnt me, although this has slowly been driving me insane.

As I said before, thanks to all for the help and suggestions. I tried everyone of them again, even if I had already checked them just to be on the safe side.

Ill keep you posted on the outcome.

E.ON_Company_Representative:_Helena

Good morning jag64154 and thanks for the extra info and thanks also to the guys on the thread as they've posted some really helpful things here

So we know you have an Economy 18 meter, that's the reasons for the issues changing supplier. When the flats were built in 2008 this is the system and metering set up the builders have chosen to use. We don't stop customers changing supplier, it's the fact that other suppliers may not support this meter type and won't be able to bill you.

matelodave has given the right information about requesting to have the meters changed to either E7, or single rate. We can arrange a change, but we always advise you to speak to an independent electrician as you may need some re-wiring first for the heating/hot water. This would be at your cost.

In answer to the bills increasing, I'd need to see your usage in kWh. You say all of your bills are charged to accurate reads provided by yourself, so it doesn't sound like a catch up bill.

Have you compared this years usage in kWh to the same time last year?

As you've got an online account, use the energy tracker to help with this.

Let me know if I can help you ?

Helena

E.ON_Company_Representative:_Helena

jag64154 wrote: »

Ok....just found out from Eon that for "some unexplained reason" I have been moved onto a commercial tariff since xmas??????

Call center person couldn't explain why and is refering my problem to their Customer Service Management team, however, same person "doubted very much any refund would be forthcoming unless I could prove I hadn't actually used the electricity"????

Written complaint to both Eon and Ofgem posted first class this morning.

Feel vindicated that there is an issue and it wasnt me, although this has slowly been driving me insane.

As I said before, thanks to all for the help and suggestions. I tried everyone of them again, even if I had already checked them just to be on the safe side.

Ill keep you posted on the outcome.

Oh just seen this, I must have been posting mine when you posted this.

So we're billing you now on the wrong tariff? And this has just been changed without any reason? Sounds really odd

I understand the account has been passed to a complaints manager, so I may not be able to take this over, but if you need me to get involved, please email me all of your details to WebForumAdvisors@eonenergy.com

The Ombudsman can be involved if we haven't been able to reach a resolution and we issue a deadlock letter, or if the complaint reaches 56 days old.

Let me know.

Helena

jag64154

Hi Helena,

I understand I am a victim of circumstance when it comes to the type of meter in the property.

Totally my fault, as I didnt check there were these types of meters in use, as all of the energy press leads us all to believe that we can switch at any time, with no problems, so a lesson learned for me.

I can not compare a years usage yet as I have only been in the property for 11 months now, but will be exploring any options given to me on here, but only if Eon can not sort this out, as there does seem to be an issue form the billing and tariff side of my account.

Once again thank you and I will come back and report any outcomes.