SGE Loans charged me 100 pounds for nothing!

nick007

Hi. Month ago I applied for a loan in a sge broker. They didnt find anything for me and charged me 5 pounds. I received only a lot of annoying phones and txts from theirs lenders. I emailed them about 5 pounds return because they are useless. They replied refunds are not available. But its not a end of story. After 1 month they charged me 100 pounds without my knowledge! I wanted to withdraw my 135 pounds from my account today and what I saw? I got only 35 pounds? !!!!!! IM A STUDENT! How I cover my expenses now? I can go to police but it will help me? Please help me

nick007

guys please help me. Im without money on weekend. Banks are closed, sge loans callcenter is off. Im diabetic type 1. I need money for good food, supplies, etc. Do you think my bank can help me with that and refund my pounds?

jonesMUFCforever

No the bank cannot help you with a refund.
You need to find out what the refund procedure with this company is - then follow it to the letter. You should get back the amount less than a fiver.
I can live on a week very well on £35 let alone a weekend.
If you have a medical condition requiring special diet/medication contact a medical professional.

poppasmurf_bewdley

The above advice is sound. You need to go on their website and look in their Terms & Conditions for refunds, and follow them. Generally it means writing a letter, not emailing or phoning. Usually, it takes some time to get a full refund (less £5) but mentioning making a complaint to the FCA in the letter might speed things up.

As a student, you should make a note to check out Terms & Conditions before committing yourself next time, whenever you sign up for anything on the internet, so as not to get caught out again.

nick007

why you said I cant do it via my bank? What about visa chargeback? I didnt authorize this transaction by myself. Its a scam man. I read other topic where people received refund from bank, so?

edit: yours help guys is useless ) should I rely on thieves and wait kindly for refund from them? Haha! sounds funny. Look on google what is SGE Loans. People were waiting 2 months for nothing. After that they had to go to police or others institutions.

stator

You could try the bank, they may reverse the transaction if you say it was unauthorised. But they may send you away because you authorised the initial payment.
First thing you need to complain to the company, officially in writing. If they don't resolve it you can complain to the ombudsmen.

Paully232000

No the advice above is not useless. Possibly not what you want to hear but sound advice all the same. Follow it and you should get you money, minus a small amount.

poppasmurf_bewdley

nick007 wrote: »

why you said I cant do it via my bank? What about visa chargeback? I didnt authorize this transaction by myself. Its a scam man. I read other topic where people received refund from bank, so?

edit: yours help guys is useless ) should I rely on thieves and wait kindly for refund from them? Haha! sounds funny. Look on google what is SGE Loans. People were waiting 2 months for nothing. After that they had to go to police or others institutions.

I have looked on their website, and there does not seem to be a mention of a fee. Indeed, they do state on their HOW IT WORKS page: We are paid a small commission by credit and energy providers for introducing new customers to them. There is no charge for our service to you. This being the case, you should contact your bank and inform them that an illegal transaction has taken place. If you can, print out their HOW IT WORKS page and take it into your branch.

nick007

what should I do?! I want my money back... ok I'll go to my bank monday with printed site but what if they wont help me.....? Can you explain me, please? Contact them via email, phone? If I will contact via letter it take time, I need money mates, now Im with 3 pounds, tomorrow I gonna start my work week, need money for food, travel, supplies oh maaan what a shame

poppasmurf_bewdley

nick007 wrote: »

what should I do?! I want my money back... ok I'll go to my bank monday with printed site but what if they wont help me.....? Can you explain me, please? Contact them via email, phone? If I will contact via letter it take time, I need money mates, now Im with 3 pounds, tomorrow I gonna start my work week, need money for food, travel, supplies oh maaan what a shame

Ring your bank NOW! Tell them the charge is wrong and read them what I pointed out above, and ask them to reverse the charge. Be polite but firm. If they do, great. If they don't, then you will have to go into your branch on Monday and try and sort it out.

If the above doesn't work, ring the FCA on Monday for advice.
http://www.fca.org.uk/

im-lost

jonesMUFCforever wrote: »

No the bank cannot help you with a refund.
You need to find out what the refund procedure with this company is - then follow it to the letter. You should get back the amount less than a fiver.
I can live on a week very well on £35 let alone a weekend.
If you have a medical condition requiring special diet/medication contact a medical professional.

don't spout nonsense when people are asking for help.

Of course the bank can help, if its an unauthorised transaction, the bank is obliged to investigate.

Unless the op agreed to make payments of £100 then its a fraudulent transaction, the bank needs to be told this and they will initiate a chargeback