Sky and no broardband

36DSRacing

After signing up to go back to sky for phone and fibre broadband on the 31st December. We where give a change over date 20th Jan this did not happen. After getting home from work on the 21st phone sky to find out that the change over date had been moved to the 23rd. Anyway 23rd arrived and mid afternoon got a text to say we had been switched over. Got home from work to try the new super fast fibre broadband of between 26mb to 36mb we had been getting 2mb with old broadband provider. The router would not connect so back on to sky to find there was a problem in the cabinet and an openreach engineer would be out to fix it on 30th Jan.

Got a text on on the 29th saying we are still try to fix your broadband will up date you on the 4th Feb.
Got a text on on the 4th saying we are still try to fix your broadband will up date you on the 11th Feb.
Got a text on on the 10th saying we are still try to fix your broadband will up date you on the 13th Feb.
Got a text on on the 12th saying we are still try to fix your broadband will up date you on the 18th Feb.

Numerous phone to sky where we been told the problem is broken ports in the cabinet we where told a specialist was going out the the cabinet on the 10th to fix. We where told we would be passed on to the senior provisioning department.

Final we actual got a call from sky on the 19th Feb to say are broadband would be up and working by the 25th Feb the parts had arrived to fix the cabinet.

As soon as the phone lines opened on the 26th I was back on the phone to find out why we still had no broadband was how told there was a problem at the exchange and next up date would be the 4th March.

1st of March we sent an email to sky basically telling them what we think of there customer service and telling we would take them to the ombudsman. We got a call back from a member of their Service Excellence Consultant, Executive Support Team. Asking if we would wait until 4th before she did anything. She did email me on the 4th (great way contact someone without internet) "I have checked the order again today as discussed and unfortunately Openreach have not provided an update as planned. I have therefore escalated your order details to our senior provisioning department who will liaise with Openreach to push the order for completion. I will keep you updated accordingly."

Sorry for the rant but I just do not know what to believe or do any more as she claims the problems is still the cabinet and not the exchange.
It is now 6 weeks and counting without broadband and I can not see any light at the end of the tunnel.