Papa John's Vent

HulkRogan

Oh man now I am hungry for pizza....thank you very much TS!!

meer53

HulkRogan wrote: »

Franchises are always up and down in my experience. I always try to support the smaller company.

It sounds like they handled your case really bad.

We have a fabulous little independent Pizza delivery shop near us. The pizzas are better than any thrown together by Pizza Hut, Dominos, PJ etc, and much cheaper.

alanrp123

I also had a bad experience, 45 minutes delivery, cold on arrival.
I complained, but nothing was done, will never use again!!

vyle

I have an update!

Tweeted PJ twitter team, who apologised and will look into it. This was on friday. I'm giving the benefit of the doubt in case they don't work weekends.... but we shall see.

szam_

tight_scotsman wrote: »

I got fed up with all these rip off pizza companies.
Asia do a build your own pizza.
Choice of bases. Choose your sauce from 3 different ones. Chose 4 toppings , choose chilli 🌶 or garlic oil to drizzle over your pizza.
All for £2:80
Take it home pop it in the oven for 15 min ...hey presto a fresh pizza for a fraction of the cost of one from these franchise rip off merchants

I would agree with you, I used to love the Asda pizza's... only the quality of the ingredients they use on them has gone downhill recently.

I always have spicy chicken or chicken on mine (with sweetcorn and chilli oil), the last couple of times it's just been little rubbery tough cubes of what I can only assume is chicken. They are tasteless and the texture is a complete mismatch on a pizza. It actually puts me off the pizza. And it's not just one store doing it now, it's three in the area all using the same crap-for-chicken.

It's a shame really as I used to love the pizza's from Asda, but won't be getting them from there anymore.

qetu1357

vyle wrote: »

A few weeks ago, I ordered a pulled pork pizza from Papa Johns which came with three pieces of pulled pork, and a few pieces of chicken. It lacked all the other toppings it was meant to come with (flaked chillis, chilli cheese), but I was starving and ate it anyway, rather than wait an hour or so for a replacement.

I did, however, take a photo of it, because it was pretty shoddy and I notified PJ through the customer contact form on their site. I wasn't expecting anything other than an acknowledgement, requests for photos, and an assurance that they'd chase it up with the franchise holder and get them to sort it out... I mean... what's going on in their ingredients trays if chicken and pulled pork are getting mixed up.

Instead I heard nothing at all for over a week.

I tweeted PJ to see if anything would happen, and a day later I got an email from a customer services rep who asked for further information and promised he'd get back to me. Two weeks have passed and I have heard precisely nothing.

I wouldn't normally be annoyed, except that they're now banging on about "Papa's Guarantee" that promises quality or a free pizza. They can't even provide basic closure on a complaint, or the toppings they advertise.

I think i'll make my own pizza next time.

Vent over.

I think they are taking the pizza.