Out of date vitamins

fairyfairy

Could someone please advise me? I'd brought a bottle of liquid vitamin supplement for my gran. It's one of those one tiny bottles a day type, which turned out to be majorly out of date - 'best before' mid of last year. I'm ashamed to say I didn't notice and she has drank it. It's very costly, I do have the bottle and receipt. What are the customer's rights? She's frail and it was brought to help her to recover, but instead it has made her very nauseous.


what to do? Write a letter of complain or go to customer services of the supermarket in question? What should I expect - besides a refund?


I'm all for putting it in writing, but am working on a very tight deadline a.t.m, are there any good template letters for this issue out there?


thanks in advance.

fairyfairy

or should I get in touch with company who makes the supplement too?

tomtontom

Take the bottle and your receipt to customer services, they'll give you a refund and an apology. Many supplements can make you feel nauseous, did she take it with a meal? If you're concerned that it may have harmed her call 111 and speak to a health adviser.

paddyrg

They don't really go off, so best before is an indication that they're potentially past prime, not that they're toxic. Feeling poorly after may have been what fresh ones around have done anyway, or if she knew they were old, be psychosomatic.

Return to the shop who'll be sort that it happened and swap them for you, must likely.

Better still, fresh fruit and veg are far more bio-available than most lab-made supplements

InsideInsurance

fairyfairy wrote: »

'best before' mid of last year.

If its a Best Before rather than Use By date then its fine both to be sold and often fine to be consumed too (see http://www.independent.co.uk/news/uk/approved-food-entrepreneur-rejected-by-dragons-den-makes-millions-selling-food-that-has-passed-its-best-before-date-10084381.html as an example of someone whos made their fortune selling past best before date things)

That said, a complaint to the merchant is likely to result in a guesture of goodwill and refund.