Takeover from Virgin to Talk Talk

moonpenny

I am a Virgin customer with just a Broadband only package paying £15 mth.


I am considering going with TT when they take over mid March but they have sent me a letter saying my new package will be Broadband and calls which I don't want. I only want Broadband


After calling TT they said I would have to phone them the day before takeover if I wanted to change the package.


I have paid the years Bill upfront with BT and don't want them meddling with this.


I have read that if I take the suggested package (with calls) then they will meddle with my BT account. Is this right?

patman99

You do have the option of not taking the service from TT and choosing your own provider (and with BT offering some good deals that make TT look expensive) So you can still keep your BT phone line.

macman

You can't have broadband with TT and line rental with BT, TT are an LLU provider. If you want to keep line rental with BT then you'll need to choose a different ISP. But it will cost you more than if you bundle.

moonpenny

macman wrote: »

You can't have broadband with TT and line rental with BT, TT are an LLU provider. If you want to keep line rental with BT then you'll need to choose a different ISP. But it will cost you more than if you bundle.

Thank you for that macman!
It was complicating matters as I have paid a years line rental (with free calls evenings and weekends) upfront with BT (a few months in) and I didn't want the hastle of changing things. Also, I assume if I cancelled that to go with another provider then I would have something to pay back.


Think I might go over to BT for Broadband but after phoning both BT and TT am even more confused.
BT said I can have Infinity but I know it's not in this area and I am quite happy with the "standard" Broadband.
TT just threw loads of figures at me which just made me shut off.


Just having a moan as I hate all this changing things. I was quite happy with Virgin.

patman99

BT can run 'Infinity' to your area from any enabled exchange and not just the exchange your phone line connects to.

In my area, I am connected to a non-Infinity enabled exchange, but BT can still conect me to Infinity if I want as they provide the service from their main exchange 6 line miles away.

Apparrently, as it is a system that works by looping the F/O cable from cabinet to cabinet, so the end-point can be whatever exchange they choose.

jbuchanangb

It does sound messy. Having ADSL broadband from one ISP over another provider's (BT's) line is what is now known as a "legacy" technology. I think it is almost impossible to to buy such a solution nowadays.

Virgin have decided to offload such customers to TalkTalk, who in turn have decided to offload them to Fleur telecom.

Although TT may be telling the OP that the tariff will be "broadband and calls" bundle, obviously they won't be billing for the calls, because they are being handled by BT.

I would also assume that under the terms of the deal between Virgin and TT, Virgin's customers will in effect be put onto a "legacy" tariff which matches the Virgin tariff quite closely.

One important thing about TT - the moment you change even the slightest thing about the package, they lock you into an 18 month contract.

My advice (current TT customer, ex Tiscali), is go with the flow. Let the transfer happen, wait and see what TalkTalk actually bill you for. Avoid talking to their robotic sales staff who are highly motivated to get you to change package so the can lock you in for 18 months.

Once they locked me in to an 18 month deal and swore black and blue that I had "upgraded" to fibre, when in fact I had been on fibre for in excess of 18 months. What I had actually done was start a broadband only package instead of a package which included calls! A downgrade!

brewerdave

Be aware that TT WILL attempt to take over your BT line -my sister in law is locked in battle with them currently - they (their dreadful CS agents) are insisting that when her Virgin National internet service was "sold" to them that they had the right to provide her with their full LLU (unbundled) service - she wants to leave them and keep her phone line with BT temporarily and switch b/band to Plusnet - but PN are telling her that TT are preventing her switching...and she has had a "sorry you are leaving us" letter from BT even tho' she specifically told them not to allow her phone line to be switched !!!
What an unholy mess !!!!