Faulty Nokia 6111 - Is this reasonable?

pattycake

In May this year, I purchased a SIM-free Nokia 6111 from an independent local dealer for £99.99. I rarely switch it off but there are times when it is neccesary to do so, the doctors, on planes etc. It has developed a fault whereby if it is switched off, it can take up to 7 seven minutes before it will come back on again. It has been doing this for several weeks and I took it back to the shop and they said it was static on the battery, removed the battery, put it back and gave it back to me.

It is still not working properly, so I went back to the shop again today. I fully expected them to replace it. They refused, saying it would have to go away for repair. This would take 7 -14 days. They would not loan me a replacement while it was away.

I can use my old phone I suppose but I am really not happy at all about this. Am I being unreasonable? I have not left it with them yet as I am reluctant to part with it at the present time.

candygirl

pattycake wrote: »

In May this year, I purchased a SIM-free Nokia 6111 from an independent local dealer for £99.99. I rarely switch it off but there are times when it is neccesary to do so, the doctors, on planes etc. It has developed a fault whereby if it is switched off, it can take up to 7 seven minutes before it will come back on again. It has been doing this for several weeks and I took it back to the shop and they said it was static on the battery, removed the battery, put it back and gave it back to me.

It is still not working properly, so I went back to the shop again today. I fully expected them to replace it. They refused, saying it would have to go away for repair. This would take 7 -14 days. They would not loan me a replacement while it was away.

I can use my old phone I suppose but I am really not happy at all about this. Am I being unreasonable? I have not left it with them yet as I am reluctant to part with it at the present time.

I had the same problem with mine and it got mended 3 times, then i gave up, cos I was sick of it being sent away and they were refusing to give me a new one.I'm on T MOBILE contract .I used to think nokias were great too:mad: :mad:

espresso

You could take it to a Nokia service centre. They may be able to update the firmware on the spot.

pattycake

Thank you for your replies. The guy in the shop phoned to find out if there was a walk-in service at the nearest Nokia repairer. It is 15 miles or so away and they would only offer a 48 hour repair. Not great.

This is the 3rd Nokia I have had and always been pleased with them before. I am really ticked off about this model now. My daughter is 9 months pregnant and I need to be available. The phone has now decided to switch itself off for no reason, which is a nuisance anyway as often I do not notice but then it is a struggle to get it come back on again.

I think I will have to bite the bullet and go back to my old phone whilst it is away being repaired.

candygirl

pattycake wrote: »

Thank you for your replies. The guy in the shop phoned to find out if there was a walk-in service at the nearest Nokia repairer. It is 15 miles or so away and they would only offer a 48 hour repair. Not great.

This is the 3rd Nokia I have had and always been pleased with them before. I am really ticked off about this model now. My daughter is 9 months pregnant and I need to be available. The phone has now decided to switch itself off for no reason, which is a nuisance anyway as often I do not notice but then it is a struggle to get it come back on again.

I think I will have to bite the bullet and go back to my old phone whilst it is away being repaired.

The guy at my local nokia centre where I took it to get repaired said they were crap, and people were always bringing them in to be mended.I'm back with my old sony ericsson till I can get a different phone when my contracts up for renewal

pattycake

Candygirl, you are not cheering me up!! I really like the phone apart from the glitches of course. I have the pink model and think it looks really neat. I had looked at reviews and thought they were all positive. Perhaps you just got a rogue one. Hope I have not got it's mate.

Sugarcubed

I used to think that Nokia were the bees knees and refused to get another make for years. After a couple of bad phone (about 3!) I decided to switch to Sony Ericsson and I have not had one problem yet.

espresso

Nokias are not what they used to be and Sony Ericsson have indeed taken the lead now.

Russ66

I bet they can't fix it because it's water damaged.:mad: :mad:

candygirl

pattycake wrote: »

Candygirl, you are not cheering me up!! I really like the phone apart from the glitches of course. I have the pink model and think it looks really neat. I had looked at reviews and thought they were all positive. Perhaps you just got a rogue one. Hope I have not got it's mate.

mine's pink too but still crap.soz but i'm just being honest;)