Vodafone - Taking them to court

A_Flock_Of_Sheep

I thought the communucations ombudsman or CISAS existed for these types of dispute. Apparently they are very good and fair.

cw212010

I have been told by a few individuals to skip the ombudsman as they don't appear as 'strong' as the FOS.

I take note relating to the £1000 claim for damages, however I was basing most of this on a compensation style distress and inconvenience as this HAS had a real world impact on my employment (I must show good financial standing at all times).

The waiver was in place when I contacted them as I was within the 28 day time frame, it just appears that they have backtracked or there has been a catalogue of failures resulting in the fee not being removed.

I have a call recording in particular in which a senior advisor practically swears down on his life that he has removed the ETF and then proceeds to transfer me to, and leave clear notes for the department dealing with credit files.

I may or may not have spoken with a rep, I cannot remember. I have dealt with them previously and sadly, despite their best efforts I end up back at square one which is why it is now my preference to deal with a named contact on a direct dial basis.

xHannahx

cw212010 wrote: »

They have also marked my account as closed on their system, however continually default my credit report. Can they continue to default a closed account?
.

Once you have a default marked they will not continually default your account. A default can only occur once, and once defaulted, it will remain as a default status on your credit report for 6 years.
The only way of removing it would be evidencing it is incorrectly marked,

A_Flock_Of_Sheep

As frustrating as it may seem I do not think you are approaching this quite right.

You may well be told off at court for not using the CO scheme and even directed to do so.

They do have quite extensive powers which include the ability to end contracts early and significantly compensate people. Please take a look at the case studies page on the CISAS website. The Ombudsman Scheme that VF belong to isn't CISAS and they don't have much in the way of case studies but it does not mean they are less effective.

In any dispute with a communications firm I would write to them listing out the issues and what you want them to do to put them right. Give them 14 days. Don't include compensation at this stage but say that if they are unwilling to do those things then you will have reached a position of deadlock and state that they must send a letter of deadlock confirming that position within the 14 days.

So you give them 14 days to put right or say they won't. After which you take your case to the Ombudsman. If you do not hear from them at all then you can call the Ombudsman at they 14 day point and ask their advice. They may well take the case on at that point. Or they may ask you to wait for the eight weeks. I think by ignoring you it looks like a big failure to the Ombudsman anyway.

A_Flock_Of_Sheep

Don't forget also you can mark a Notice of Correction on your credit file until this is sorted and of course if I were you I would be chasing Vodafone via the CRA's. You can dispute information on your Credit file with the CRA's and they make contact with the company and I think they give them limited time to reply. I would also call the CRA about it too.

I had an issue back in 2005 with an incorrect default and they chased it for me it was Equifax and in fact they temporarily removed it while it was being sorted because the company in question did not respond to their contact.

zaax

You need to show you have gone to mediation, would would be the ombudsman in this case.

JJ_Egan

Compensation for what is the key .

tomtontom

https://forums.moneysavingexpert.com/discussion/5189966

Follow on from this thread. You need to quantify your actual expenses and losses, which should be self evident.

JJ_Egan

Read post 7 in that thread and understand it before proceeding . .
Personally i think you are p in the wind as you rejected help from the rep you are also ignoring all advice posted on your original thread.
If indeed it ever gets to court fair compensation would be £100 - £300 at most .

As to your financial standing at work you would need proof of that claim and how it has reduced your income .

d123

It's been less than 2 weeks since your previous thread about this. Did you expect the advice you have already been given to have changed in such a short timespan?