Ovo Exit Fees Scrapped .

JJ_Egan

Ovo replied to my query .
[FONT=Tahoma, Verdana, Arial][FONT=Tahoma, Verdana, Arial][FONT=&quot] I've spoken to our billing department and they've confirmed the appearance on your statements is an unusual fault we're aware of and working on, but you can safely ignore it for now.[/FONT][/FONT][/FONT]

footyguy

JJ_Egan wrote: »

As both the OP and myself signed up well after the change date it looks more like a mistake on Ovo billing system .

You are the OP

Terry98

footyguy wrote: »

You are the OP

It seems I have confused everyone by asking a question after the thread had been inactive for a couple of months:D

JJ_Egan

footyguy wrote: »

You are the OP

Thank you .

OldDIYer

I was with OVO on a fix to Apr 2015, then switched to another one year fix with them with no exit fees, but my first two bills still mentioned exit fees. I am now switching (to EON) and OVO's please don't go letter mentions the exit fees too. I now have three emails from them confirming no exit fees and that they're trying to fix the error!

This from the firm with the top customer service rating!

kgw1009

I am more than happy to be with Ovo. The big6 are a total buch of shafters. The company,aunts against the ALL are horrific and vast. Well done Ovo on not being the same I say.

katejo

kgw1009 wrote: »

I am more than happy to be with Ovo. The big6 are a total buch of shafters. The company,aunts against the ALL are horrific and vast. Well done Ovo on not being the same I say.

I am in the process of switching to Ovo but could still cancel as i haven't received the info pack yet or supplied readings. I am alarmed to read the negative news about their Smartmeter system. it isn't compulsory is it? how long have you been with them?

kgw1009

I have been with them for a year now and will renew soon. I don't mind paying a few extra quid to be honest. They are MILES better than the previous clowns, NPower, Scottish Power and Eon.

You can speak to a human being easily and in the UK too. They sort any little glitch fairly quickly and you can get through in a relatively short time. Well worth supporting in my opinion.

JonnieBravo

Previously a fan of what seemed like a refreshingly different approach, I have recently lost all confidence in Ovo and am leaving.

In June, I had solar panels fitted. The meter needed upgraded as a result, and Ovo tried to charge me £30. I argued by phone for half an hour, and they were adimant; I had rendered the old meter 'faulty' (my view was the 25yr old meter was not capable of recording my usage accurately, so the supplier was obliged to upgrade it). Everything I read told me energy suppliers' Standing Charges were exactly for things like new meters. This was escalated to a Team Leader, who I asked to direct me to where, in the Tems & Conditions I signed up to, it explains I am liable for meter fault/upgrade costs. I got an email back finally conceding their charge was NOT supported by their Terms, and they would waive it "as a good will gesture" (worth noting it's not 'good will' if it was illegitimate to start with, but the decision was the right one).

Now, opting to leave them a few weeks before my fixed term contract is up (29th August), mainly for the reason Uswitch identified a deal £288/yr cheaper, they have emailed to say they will BLOCK the move until I pay £60 exit fees. I remember hearing Martin Lewis on the radio recently advising that energy companies CAN NOT CHARGE an exit fee in the last 49 DAYS of a fixed term contract; that is black and white. I have quoted Ovo the same rules from the Citizen's Advice website, and am waiting for a response.

What annoys me more than anything is that both of these are blatantly OPPORTUNIST charging; they are completely underhand in their motives, backing down as soon as you make clear you know the rules. They are not supported by Terms or indeed Industry rules, but by sending them Ovo know the majority of people will pay (unwittingly). That is a disgraceful way to behave, and the type of thing Ovo can be quick to accuse the 'big six' of.

Very disappointing from a company claiming to be different...What annoys me is I can only complain to Ofgem if they don't resolve my complaint; I would like the chance to report them for boosting profits by cynically applying charges they know I am not obliged to pay.

System

JonnieBravo wrote: »

I would like the chance to report them for boosting profits by cynically applying charges they know I am not obliged to pay.

You have the right to report any supplier to Ofgem (consumeraffairs@ofgem.gov.uk) for a breach of licence conditions. Have a read of page 137 paragraph 22C.4. You are not complaining - so do not use that word - you are alerting Ofgem to a possible regulatory breach and asking it to investigate and possibly fine the supplier. Ofgem cannot award compensation to individuals (AFAIK).

https://epr.ofgem.gov.uk//Content/Documents/Gas%20supply%20standard%20licence%20conditions%20consolidated%20-%20Current%20Version.pdf

PS DO NOT use the word complaint as this will force you to use the Company/Energy Ombudsman complaints procedure.