Parking Eye PCN from Morrisons

bazster

I successfully used this email address for Phillips a few months ago:

dalton.philips@morrisonsplc.co.uk

Successful in that the email got there. All I got in response was a pile of nonsense from some excuses weasel.

I wonder if it's dawned on the soon-to-be-unemployed Phillips that if you want people to visit your stores and spend money it's not a great idea to penalise them for doing so?

Northlakes

They must have lost turnover of at least £2000 from me in the last 12 months with my refusal to use PE 'managed' car parks. That's not counting company diesel which could have been another £5000!

Grobbelrevell

bazster wrote: »

I successfully used this email address for Phillips a few months ago:

[EMAIL="dalton.philips@morrisonsplc.co.uk"]dalton.philips@morrisonsplc.co.uk[/EMAIL]

Thanks! Just forwarded the original message through to that address as well. Not had a bounce-back message yet...

Grobbelrevell

Also just Tweeted the Morrisons account to request contact details to submit a complaint regarding an extortionate parking 'charge' being levied on their behalf by ParkingEye. Almost certainly fruitless, but it can't do any harm.

Grobbelrevell

Just an update on this:-

1) Received no response to email sent to the upper echelons of Morrisons.
2) I did receive a response from the Morrisons Twitter account, requesting details of the ticket and my contact number "so that my colleague can call you". That was on Tuesday. I've heard nothing at all since, despite chasing it.
3) Called the store direct yesterday and asked for the manager. The person I spoke with began by attempting to justify the use of ParkingEye, but following a discussion about this particular case he asked that I take the letter in for him so that he could process it through their own appeal system (apparently they have their own, separete to ParkingEye).
4) Took the letter into the store yesterday evening and left it for the managers attention. Interestingly, the lady that I dealt with was in no way surprised at my complaint ("Another one for ParkingEye..." was how she referred to it, to a colleague). When I mentioned my surprise that they were alligning themselves with a company with such a poor reputation she simply smiled and shrugged her shoulders in agreement. She also actually told me that "you don't even need to pay them anyway". So even they're aware of the fact that they're more scare tactic than anything else.

So overall then, Morrisons have indicated that they're willing to cancel this from their end, on the grounds that this is the first issue i've had of this kind. I'll wait for confirmation from ParkingEye before drawing a line under the whole episode though.

Grobbelrevell

Final update on this one...

Yesterday I received the following email:-


[FONT=Arial,Sans-Serif]Good morning Mr XXXX
[/FONT]

[FONT=Arial,Sans-Serif]Thank you for contacting Dalton Philips, our former CEO who has now left the business; and I have therefore been asked to respond to you on behalf of the Board.[/FONT]

I am very sorry to learn that you have received a Parking Charge after shopping at our Melton Mowbray store. Please accept my apologies for any undue stress your father experienced as this was definitely not our intention.

As you have kindly explained the circumstances which have led to you receiving this charge, I am pleased to confirm that we have issued instructions for this Parking Charge Notice to be cancelled as a gesture of goodwill.

[FONT=Arial,Sans-Serif]Please accept my apologies once again for any inconvenience you have been caused and I do hope that this experience will not deter you from using any of our stores and services in future. [/FONT]

[FONT=Arial,Sans-Serif]Kind regards[/FONT]

[FONT=Arial,Sans-Serif]Lorraine Dickinson[/FONT]
[FONT=Arial,Sans-Serif]Executive Customer Co-ordinator for the CEO & Chairman's Office[/FONT]
[FONT=Arial,Sans-Serif]Wm Morrison Supermarkets PLC[/FONT]


In addition, the letter from ParkingEye also arrived yesterday confiming that there was "no balance due on the account".

Looks like it's all done and dealt with - and someone is still picking up emails sent through to the CEO (whoever that may be).

Thanks for the advice from everyone on this board!

Half_way

well done, and a not so well done for morrisons for adding the cringeworthy phrase "gesture of goodwill"

bazster

Grobbelrevell wrote: »

I am very sorry to learn that you have received a Parking Charge after shopping at our Melton Mowbray store. Please accept my apologies for any undue stress your father experienced as this was definitely not our intention.

We engaged a parastitical parking company to harass and bully our customers with no regard to their circumstances, but we didn't mean it...

I calculate Morrisons is losing about £4,000 p.a. revenue from me, and so it will remain.