Flight delay compensation from United Airlines

silliv

Hello,

My husband's trip to Columbus in 2014 was delayed by 8 hours. The airline was United Airlines.

The flight London-Newark was delayed by 45 minutes, which caused him to miss the Newark-Columbus flight and arrive at his destination 8 hours late.

We have written to United Airlines but they declined to pay. We have written to the CAA and this is their reply:

****
Thank you for your patience with us while we investigated your complaint
about the disruption of flight UA28 on 16th March 2014.

It appears to us that due to the disruption of your flight departing from London, you missed a subsequent connecting flight. The CAA’s view,
which has been provided to United Airlines, is that missed connections on directly connecting flights outside the European Union on a non-EU
airline where the first flight was from the UK are within the scope of EC261/2004. Therefore compensation may be due depending on the
circumstances which led to the disruption.

However, United Airlines takes the view that missed connections outside the European Union on a non-EU airline are not covered by EC261/2004 regardless of what caused the missed connection.

We are not an ombudsman scheme and therefore are unable to impose our view of this matter on United Airlines. In light of this, I am sorry to inform you that we are not in a position to take your claim for
compensation any further.

I understand that this may be disappointing for you. You should be aware that you do still have the option of going to court, which is entirely for you to decide whether you wish to pursue or not.
****

Before wasting more time and money going to court, I was wondering if anyone had any advice or experience to share.

Thank you very much!

Caz3121

there are a number of cases on the dedicated thread here https://forums.moneysavingexpert.com/discussion/4445417