PPI Added to Black Horse Loan but Disappeared on Credit Agreement

Analytic_Annie

Thanks for your replies Magpiecottage and Nearlyold
Really helpful

Analytic_Annie

Despite not remembering receipt, I have just found the PPI policy document for the loan with policy number. It's underwritten by Amtrust International Underwriters Ltd & Sterling Life Ltd.

So should it be them I contact/complain directly to?

Nearlyold

You can try as per post 10 but I really can't see you getting anywhere with this one, it's pre regulation, the dealer is no longer around and if your complaint reason is that it was missold because you were self employed they can counter with "but that wasn't what you told the finance company" as you declared to them you were employed

Analytic_Annie

Nearlyold - I agree, you're probably right. It would be a case of my word against theirs and given its pre-regulation I don't have much leverage.
That said, no harm in trying....nothing ventured n'all that. I should never have been sold the PPI in the first place..but hey...probably little I can do about it now but pop another letter or 2 off in post and hope something comes of it

Analytic_Annie

NB - to say I've had a closer look at the credit agreement from Black Horse and it seems that the full breakdown of costs has been itemised i.e. exactly what was on the vehicle order form EXCEPT the PPI so I'm now thinking it was perhaps an error on the part of Black Horse in missing it off.

So for now I have written again to Black Horse. If they then come back to me and say it is the liability of the insurer then I'll direct a letter to them.
I'll see what response I get from Black Horse first though.

Nearlyold

If the total on the credit agreement is the same as the overall cost on the order form (just no mention of PPI) then I don't think this is because Black Horse have missed the PPI.


I still think its the dealer playing about with figures particularly if the Black Horse Agreement is HP rather than a personal loan. As well as massaging your occupation I would hazard a guess that the dealer missed off the PPI description from the proposal because he thought the credit would be less likely to be granted if Black Horse were lending against a £409.74 PPI policy and £3999 car rather than a £4408.74 car.

dunstonh

The dealer may have issued one with PPi and one without. The one that Black Horse have is the one that matters. They are not responsible for the actions of the dealer.

Analytic_Annie

thanks dunstonh - not sure if I wrote this in earlier thread but I do remember a conversation with Black Horse specifically about PPI. Still waiting to hear back from them but not holding my breath with it being pre-regulation and my word against theirs re mis-selling

dunstonh

If you have a conversation about PPI with Black Horse and they sold it, then the pre-regulation bit doesnt matter. They have to consider earlier sales unlike the dealer.

Analytic_Annie

So now I'm confused?? What's the difference in terms of pre-regulation between the dealer and Black Horse? i.e. why do Black Horse 'have to consider earlier sales unlike the dealer'?