Transit delay - do I claim for 2nd leg only? Or the full journey?

Milky_Mocha

I had a delay of over 4 hours on KLM while in transit, i.e. the first leg had no delays but the 2nd leg from Amsterdam to London did. I did not book them separately but as one booking with 1 stopover - direct on KLM's website. When calculating the km for compensation to claim should I work out the full journey or just the second leg?
Looking at the MSE template, it asks for the flight number. The flight number for this second leg got changed during the delay. Do I put down the original flight number per my ticket? Or the amended one per my boarding pass?
Thanks

Voyager2002

The distance for the full journey...

If the flight number changed, check whether in fact your flight was delayed or cancelled.

Milky_Mocha

Thank you, Voyager.
Good point. It was the same aircraft because the delay was due to an electrical fault and they had to wait for a part to be delivered so we did fly after they did the repair. How do I find out whether they classed it as a delay or cancellation? Is there an online app or website I can type details into?

ensigncraft

I had a 1hr delayed flight from India,(back to Gatwick) which meant we missed our connection at Dubai, and had a 6 hour delay there, thus we had to get on a different connecting flight. Both these were booked through and operated by Emirates Airlines. Do these countries and airline fall within the compensation ruling?

Caz3121

ensigncraft wrote: »

I had a 1hr delayed flight from India,(back to Gatwick) which meant we missed our connection at Dubai, and had a 6 hour delay there, thus we had to get on a different connecting flight. Both these were booked through and operated by Emirates Airlines. Do these countries and airline fall within the compensation ruling?

Emirates is a non-EU airline, India and Dubai are both outside the EU so EU261 is not applicable
full info on what qualifies can be found here https://forums.moneysavingexpert.com/discussion/5173888

Milky_Mocha

Please help :-(
So I made the claim on KLM's website. I gave the booking reference. Remember the booking comprises two legs with a transit in Amsterdam. KLM has responded to say that the flight was operated by Cityjet and so they have passed claim to them.
Are they passing the buck? Here is an extract from their email:

"We would like to inform you that this flight was operated by CityJet. Hence, we have forwarded your claim to them as the operating carrier is liable for any compensation and assistance that may be due. They will be in direct contact with you shortly. "

Meanwhile Cityjet have been in touch to say:

"We wish to inform you that City Jet does not fly from Ghana to Amsterdam thus we cannot provide you any compensation for that route.

We request you to please revert back to your airline KLM directly for any kind of compensation.

We sincerely apologise for any inconveniencies caused on behalf of City Jet."

Do I respond to City jet or do I insist that KLM deal with it and honour my claim as I booked with them? Or do I submit a new claim for specifically the second leg only?
It was the second leg of the flight that had the delay and I know that the second leg at least was indeed "operated" by Cityjet. Why is City Jet referring to the first leg which had no delays??
In my claim I did not distinguish between which leg of the journey but submitted one claim due to the delayed journey as a whole.

What should I do? Thanks in advance.

Milky_Mocha

Please? Anyone?

Alan_Bowen

You can only claim against the actual carrier, if that was Cityjet, which is entirely independent of KLM/France, then that is where the claim must be made. You indicated you had booked the tickets together but KLM have no liability in this case, the fact that the flight number changed, suggests this was a cancellation and you were rebooked on a later flight

Milky_Mocha

Alan_Bowen wrote: »

You can only claim against the actual carrier, if that was Cityjet, which is entirely independent of KLM/France, then that is where the claim must be made. You indicated you had booked the tickets together but KLM have no liability in this case, the fact that the flight number changed, suggests this was a cancellation and you were rebooked on a later flight

Thank you for this. Ok in that case I'll make a separate claim with Cityjet. I'll read the rules again regarding cancellation as I'm not clear on how the compensation differs between delay and cancellation. Thanks again.