British Gas tariff with £50 voucher issues

sebsy

Hi all,

At the end of November I changed my British Gas tariff that was coming to and end to the Fix and Reward March 2016 tariff that came with a £50 High Street Gift Voucher, however when I logged in to my account around mid December I found that my account stated I was on a standard tariff.

I called BG and spoke to a helpful lady who looked in to it and could see I had done what I needed to and that it was a problem their end. She changed my tariff but advised that there was a new tariff now that was Fix and Reward February 2016 that came with a £50 Amazon.co.uk voucher instead and was slightly better rates-wise and asked if I wanted to change to that instead effective from the date my original change should have commenced. I agreed and everything was great. The terms state that you will be emailed your code within 28 days.

By the end of January, no code. So I get in touch via email on the 11th of Feb. I get told it will be looked in to and if I have not had my code within 2 weeks I will be contacted on the 25th Feb. 25th feb comes and I have a free morning so instead of waiting I get in touch before they do. I get a response saying it will be looked in to and they will contact me again in another 2 weeks if the issue is still unresolved, I query how it can take so long, and get told that I need to contact Amazon customer service. This seems strange to me as it states in their T&C's that I will be emailed the voucher code within 28 days, and why would Amazon have anything to do with it anyway, as it is BG I've sigmed up to the deal with so how are Amazon supposed to know to send me an email with a £50 code when I use a different email for my BG account to what I do with my Amazon account?

Anyway I humour them and have, this evening, spoke to Amazon and am told it is BG who need to issue the code, even quoting me the part of the T&C's that states BG will email me the code within 28 days, just as I expected.

So, I've just replied back to BG and C&P'd my Amazon chat to really get the point across to them that this is THEIR failing, not Amazon.

Anyway, I'm not really sure what I'm expecting in terms of assistance here, just wanted to get it off my chest really and am also curious if anyone else has changed tariff recently and had issues getting their voucher code.

Also, I have heard in the past of people emailing the higher ups at certain companies - not necessarily BG - but wondered if anyone had an email address for someone high up at BG who will actually look in to this and get it sorted.

I will only use this if it drags on for a ridiculously long time, I don't like complaining at all, but this has dragged on so long for something so easy as emailing me a voucher code!

I've been with BG for coming up to 10 years and have only ever had a couple of tiny niggles, but since signing up to an online account which I did at the same time as changing my tariff I've had nothing but troubles.

The thing is, the tariff allows me to switch tariff at any time so I may well switch tariff the second I get my code as they have another tariff available now that is a fair bit cheaper than the one I'm on or, after all this, I may even go to USwitch and change company entirely to one that is around £200 cheaper a year, something I looked in to before opting to stay with BG due to being with them all my life and not having any real issues with them... that panned out well!

Christ, that's long. Congratulations to anyone who reads it all!

hunnibee_2

I was moving house in january & signed up to their fix & reward tarriff on the phone.
A month or so later I called & they said I had been put onto the wrong tarriff & no reward was coming.. but I could switch and wait the 28 days again... which I did.
Another month later, no code!
Called up... was told to wait a week or so & it should be emailed.
I think they may have a little scam going to keep people from switching.... just keeping us waiting for a code that isn't coming!

BouddieT

Hi, I realise this is an oldish thread but I wanted to say that I, too, think it's,all a bit of a scam. I've just been on the phone to British Gas to try to establish why its nearly 4 months down the line from me switching from another BG tariff to their Sept 2016 F & R....but no Amazon voucher as promised. And,going by the poor phone service, I doubt I'll ever see it. It's a shabby way to treat a loyal customer of some 21 years' standing.

tim9966

I got mine within about 3 weeks of signing up. It came via email not post, so check your spam folder.