Goods sold not fit for purpose, company refuses to give back deposit

forgotmyname

If a cars sitting on the forecourt for a while then the battery maybe weak and that can cause all sorts of issues. Charge the battery up and clear the faults and your good to go. As long as that was the issue.

loskie

arcon5 wrote: »

Why wouldn't it be worth it?
£99 isn't a negligible sum of money to most people!

In Scotland (not sure about England) you cannot claim costs from the other party if the claim is less than £150. Costs to raise a claim is £60+ depending on how summons are served. My figures may not be exact as are from memory.

So even if you are in the right not worth the stress and hassle. But is the arrangement fee paid to the finance co?

Geodark

Puddingboy wrote: »

Thank you both for your feedback,

In answer to your questions, yes I did take the car for a test drive last week Friday, all was well, I have been advised by a few people that engine management and faults that are displayed on the dashboard can be reset using most basic or advanced diagnostic tools.

They dealership also ran a diagnostic on the day after we complained, the person we spoke to said and I quote " most of these cars with sensors you just reset the lights " unquote. I have that recorded too.

Now if that was the case then there would be a DIY sensor reset button on the dashboard.

I have since had a call this evening from a manager there who has reassured me that he will look into it and get back to me by Sunday.

I will keep you posted.

Once again many thanks

Yes, the warning lights can be hidden, but not the problem behind them - If there was a problem like juddering then it should have been picked up in the test drive - could it be, as someone else has said, the battery was low - this can really mess with the ECU's

macman

You cannot reject the vehicle without giving the the retailer adequate opportunity to remedy any defects. I doubt that any court would consider that half an hour is adequate time to repair a toaster, let alone a car. It sounds as if you bought it without adequate inspection, and then very soon after decided that it was a pile of junk (which it may well be).
If so, getting all but £99 back is a very good result.

Ectophile

macman wrote: »

You cannot reject the vehicle without giving the the retailer adequate opportunity to remedy any defects. I doubt that any court would consider that half an hour is adequate time to repair a toaster, let alone a car. It sounds as if you bought it without adequate inspection, and then very soon after decided that it was a pile of junk (which it may well be).
If so, getting all but £99 back is a very good result.

Of course you can. If the goods were not fit for purpose at the time of sale, you can reject them immediately and ask for a full refund.

You only lose that right once you have accepted the goods. The law allows a reasonable length of time to inspect the goods after purchase to see if they are acceptable.

funkycoldribena

Im normally all for fighting for money back whatever the amount but in this case I reckon you've had a lucky escape just losing 99 quid,forget it if they really wont give it back.Next time dont go somewhere that charges admin fees.

macman

Ectophile wrote: »

Of course you can. If the goods were not fit for purpose at the time of sale, you can reject them immediately and ask for a full refund.

You only lose that right once you have accepted the goods. The law allows a reasonable length of time to inspect the goods after purchase to see if they are acceptable.

But we don't know what the fault is and how easily it might be repairable.

colino

Doubt if any trader of repute would have the hassle of an extra keeper on the book and re-prepping a car for sale and letting someone away with a token £99 for their joyride.

Brooker_Dave

macman wrote: »

You cannot reject the vehicle without giving the the retailer adequate opportunity to remedy any defects.

But if goods are defective before the customer has even had a chance to use them?

OP send car dealer a letter before action, and if that fails use Moneyclaim to get your £99 back.

Marktheshark

I would issue them a letter before action for the £90 stating the goods were rejected due to sale of goods issue, Fuel cap missing and engine showing faults and failing to run.
Which are most likely connected, who knows whats been put in the tank.

You are entitled to be put back to the position you were in before, the point of sale is collection of goods and if those goods are not fit for purpose at finalisation of the contract, you are entitled to reject the goods.

The Just needs fixing argument, at what level does it just not need fixing ? on 4 bricks and burnt out ?
They should have made sure the car was ready to go before handing over the keys.