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Child Benefits Stopped 2 years ago - wrongly.

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Hi,

I am in full-time employment with a wage of circa £28k p.a.
My wife is part-time while looking after our 4 year old (pregnant with our 2nd), and on roughly £5k p.a.

Approx 2 years ago we filled in an earnings form to re-apply for continuation of Child Benefits. At that time, I was on £24k p.a and the wife was still on £5k p.a.

We were informed that we no longer were applicable for any Child Benefit, and lost all entitlements. While it wasn't a great amount and we can survive, every little helped. After discussion yesterday with a colleague in almost identical circumstances (actually earns just more than me), he confirmed that they still receive Child Benefit, and have had no interruptions.

Can anyone please please assist in;

a) - confirming if we are still eligible and always should have been (I'm sure we are).
b) - how we can get back-dated benefit entitlement. I mean, this is why we have both paid tax for the last 18 years each isn't it?

I'm sure only 3 month backdated benefits could be provided, but if it is their fault I really do hope this isn't applicable in this instance.

Any help truly appreciated.

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