Parcel2Go & Yodel - A Match made in Hell

mouldb

Read & make your own mind up!.... The truth, whole truth & nothing but the truth
I booked & paid for the collection of a portable PA system form a domestic address in Enfield London on the 30th of December 2014, with the courier agent - Parcel2go, (with who I have the courier contract with). The Company Yodel were selected to collect & deliver on a next day service on behalf of Parcel 2go.
Due to the very nature of item being couriered, I felt that the risk of damage or loss was extremely low, provided it was handled with a reasonable level of care & skill. It is designed to be transported between music events & is covered by a hard plastic shell, not unlike a modern suitcase, is robust, transportable, with protection of the internal components being the number 1 priority.
Item was a Behringer EPA 900 Portable PA System.
I was offered additional insurance to cover my item against loss or damage, but made the decision based on the following 2 points:
• Likelihood of loss during transportation is very low due to its size.
• Likelihood of being subjected to damage is very low due to its design as a portable & robust system.
So I would argue that should my goods be transported with the reasonable care & skill required to meet current trading standards, my item should arrive at its final destination intact.

Well the unit was clasped together, bubble wrapped to protect the outer shell from scratches & then collected on the 30th of December by the Yodel driver as per our agreement / contract.
It travelled overnight stopping off at 2 Yodel hub/depots on the way to my home address.
The unit arrived around lunch time 31st December, but without the main amplifier unit which you can see in the link I provided above, all I received were a pair of speakers, with one of the legs broken off.
I immediately called Yodel to report that the delivery was incomplete & it would appear that the amplifier (main unit) had been removed. I also reported this to Parcel2go & asked them to open an investigation, detailing the journey from each depot, who was responsible for my property during each stage of its delivery, how it could be delivered incomplete, how & why it was opened, where in their system could something of this size be simply lost!!!!
Parcel 2go have offered a standard £30 insurance payout, because I did not pay for additional insurance to cover the total value of the goods.
I would argue that in this day and age a standard service, using reasonable care & skill to transport a product of this kind does not warrant the need for additional insurance. If it does then they are not providing a service which would be indicative of the term reasonable Care & Skill.

I paid £300 for this item & to replace it would cost me around £500 - £600, so I am sure you can understand my current situation is not good!

Had I been transporting a fragile or small delicate item, then additional insurance would be factored into calculating the risk of loss or breakage. But for this, I feel my right to a standard service of care has been wavered, & my property stolen by someone while being in their care. It is not enough for me as a consumer to be fobbed off with the generic excuse of your ‘parcel has just gone missing’.

I have a series of collection & delivery times, along with photographs of the speakers before delivery & after.

Heigh Ho, Heigh Ho its off to court we go!!!!!!!

Spicy_McHaggis

You knew the insurance limits before you used the service, you decided not to pay the extra so why do you think you'll win in court?

daytona0

I will respond to your post simply by quoting your post:

Parcel 2go have offered a standard £30 insurance payout, because I did not pay for additional insurance to cover the total value of the goods.

Go on the Judge Rinder show mate, would give me something funny to watch in the afternoon

mouldb

Spicy_McHaggis wrote: »

You knew the insurance limits before you used the service, you decided not to pay the extra so why do you think you'll win in court?

Well,
They are asking people to take out insurance to cover their own negligence! Surely if they lose, damage or an employee steals it this is a matter for them to take up with their own insurance not for me to claim on my own! This be a breach of contract for which they would be liable up to the declared value of the goods surely?
We are all covered by the sale of goods act, & insurance should not come into it!
They need to prove a reasonable level of care & skill was applied while in position of the goods. We as consumers are protected by such statutory rights!

Mupette

you won't win

i used parcel2go who used ups, i took pictures of my parcel as i wrapped it so i knew it left me in perfect condition.

now here is where i screwed up, small print said no glass, it was a picture

parcel arrived at the destination with a big dent and the glass was cracked, it looked liked it had been dropped.

parcel2go didn't want to know ups didn't want to know, i gave ups grief on social media about the way they treat parcels, i even had i large clear print that the parcel was fragile, made no odds.

My mistake was finding a cheap courier, and no insurance, i've learnt my lesson. A costly one that i will not make again

daytona0

mouldb wrote: »

Well,
They are asking people to take out insurance to cover their own negligence! Surely if they lose, damage or an employee steals it this is a matter for them to take up with their own insurance not for me to claim on my own! This be a breach of contract for which they would be liable up to the declared value of the goods surely?
We are all covered by the sale of goods act, & insurance should not come into it!
They need to prove a reasonable level of care & skill was applied while in position of the goods. We as consumers are protected by such statutory rights!

:rotfl:

You are actually correct!!!

You are absolutely covered up to the declared value of the items, at the point at which you decided to contract with them.


You have clearly contracted with them by saying that the value does not exceed 30 pounds, and they have now offered you 30 pounds compensation.


How is that wrong on their part?

lucy03

mouldb wrote: »

Read & make your own mind up!.... The truth, whole truth & nothing but the truth
I booked & paid for the collection of a portable PA system form a domestic address in Enfield London on the 30th of December 2014, with the courier agent - Parcel2go, (with who I have the courier contract with). The Company Yodel were selected to collect & deliver on a next day service on behalf of Parcel 2go.
Due to the very nature of item being couriered, I felt that the risk of damage or loss was extremely low, provided it was handled with a reasonable level of care & skill. It is designed to be transported between music events & is covered by a hard plastic shell, not unlike a modern suitcase, is robust, transportable, with protection of the internal components being the number 1 priority.
Item was a Behringer EPA 900 Portable PA System.
I was offered additional insurance to cover my item against loss or damage, but made the decision based on the following 2 points:
• Likelihood of loss during transportation is very low due to its size.
• Likelihood of being subjected to damage is very low due to its design as a portable & robust system.
So I would argue that should my goods be transported with the reasonable care & skill required to meet current trading standards, my item should arrive at its final destination intact.

Well the unit was clasped together, bubble wrapped to protect the outer shell from scratches & then collected on the 30th of December by the Yodel driver as per our agreement / contract.
It travelled overnight stopping off at 2 Yodel hub/depots on the way to my home address.
The unit arrived around lunch time 31st December, but without the main amplifier unit which you can see in the link I provided above, all I received were a pair of speakers, with one of the legs broken off.
I immediately called Yodel to report that the delivery was incomplete & it would appear that the amplifier (main unit) had been removed. I also reported this to Parcel2go & asked them to open an investigation, detailing the journey from each depot, who was responsible for my property during each stage of its delivery, how it could be delivered incomplete, how & why it was opened, where in their system could something of this size be simply lost!!!!
Parcel 2go have offered a standard £30 insurance payout, because I did not pay for additional insurance to cover the total value of the goods.
I would argue that in this day and age a standard service, using reasonable care & skill to transport a product of this kind does not warrant the need for additional insurance. If it does then they are not providing a service which would be indicative of the term reasonable Care & Skill.

I paid £300 for this item & to replace it would cost me around £500 - £600, so I am sure you can understand my current situation is not good!

Had I been transporting a fragile or small delicate item, then additional insurance would be factored into calculating the risk of loss or breakage. But for this, I feel my right to a standard service of care has been wavered, & my property stolen by someone while being in their care. It is not enough for me as a consumer to be fobbed off with the generic excuse of your ‘parcel has just gone missing’.

I have a series of collection & delivery times, along with photographs of the speakers before delivery & after.

Heigh Ho, Heigh Ho its off to court we go!!!!!!!

You'll probably lose IMO. Most postal companies have insurance to a particular value which is included, £30 in this case. They have systems in place which are assuming that is the value of the items they are handling and they have no doubt made an effort to ensure that items aren't damaged, lost or stolen. That's the risk that the parcel company have agreed to take.

If you want more protection than that then it's a different product you're effectively buying from the shipper which is more expensive and includes extra insurance. You should be informed of that and you say that you were. The shipping company was not willing to ship your parcel without that extra fee unless you agreed to limit any compensation claim. You've told them that you were willing to accept that.

If you could prove that the carrier had been negligent, such as they've decided not to bother to deliver it but just chucked it in the nearest river, then you would likely still have a case. But being broken in transit isn't IMO necessarily being negligent because the service that you've purchased is designed for products with a maximum value of £30 (their standard insurance). They might have taken extra care of a more valuable item with the extra insurance paid (although they likely wouldn't and would have just risked paying compensation if something went wrong).

lucy03

mouldb wrote: »

Well,
They are asking people to take out insurance to cover their own negligence! Surely if they lose, damage or an employee steals it this is a matter for them to take up with their own insurance not for me to claim on my own! This be a breach of contract for which they would be liable up to the declared value of the goods surely?
We are all covered by the sale of goods act, & insurance should not come into it!
They need to prove a reasonable level of care & skill was applied while in position of the goods. We as consumers are protected by such statutory rights!

That would be ridiculous IMO - it'd require the Royal Mail to ship parcels of £500,000 in cash (or whatever) with a normal second class postage rate because any loss, damage or theft would be their fault. Their postage system isn't set up to handle risks of that type and so they won't accept it (unless you agree to waive your rights to compensation or use a different form of postage).

custardy

mouldb wrote: »

Well,
They are asking people to take out insurance to cover their own negligence! Surely if they lose, damage or an employee steals it this is a matter for them to take up with their own insurance not for me to claim on my own! This be a breach of contract for which they would be liable up to the declared value of the goods surely?
We are all covered by the sale of goods act, & insurance should not come into it!
They need to prove a reasonable level of care & skill was applied while in position of the goods. We as consumers are protected by such statutory rights!

https://www.youtube.com/watch?v=1-ZpHr5l0U0

Money-Saving-King

mouldb wrote: »

Heigh Ho, Heigh Ho its off to court we go!!!!!!!

Do come back & tell us how it goes!

visidigi

mouldb wrote: »

Read & make your own mind up!.... The truth, whole truth & nothing but the truth
I booked & paid for the collection of a portable PA system form a domestic address in Enfield London on the 30th of December 2014, with the courier agent - Parcel2go, (with who I have the courier contract with). The Company Yodel were selected to collect & deliver on a next day service on behalf of Parcel 2go.
Due to the very nature of item being couriered, I felt that the risk of damage or loss was extremely low, provided it was handled with a reasonable level of care & skill. It is designed to be transported between music events & is covered by a hard plastic shell, not unlike a modern suitcase, is robust, transportable, with protection of the internal components being the number 1 priority.
Item was a Behringer EPA 900 Portable PA System.
I was offered additional insurance to cover my item against loss or damage, but made the decision based on the following 2 points:
• Likelihood of loss during transportation is very low due to its size.
• Likelihood of being subjected to damage is very low due to its design as a portable & robust system.
So I would argue that should my goods be transported with the reasonable care & skill required to meet current trading standards, my item should arrive at its final destination intact.

Well the unit was clasped together, bubble wrapped to protect the outer shell from scratches & then collected on the 30th of December by the Yodel driver as per our agreement / contract.
It travelled overnight stopping off at 2 Yodel hub/depots on the way to my home address.
The unit arrived around lunch time 31st December, but without the main amplifier unit which you can see in the link I provided above, all I received were a pair of speakers, with one of the legs broken off.
I immediately called Yodel to report that the delivery was incomplete & it would appear that the amplifier (main unit) had been removed. I also reported this to Parcel2go & asked them to open an investigation, detailing the journey from each depot, who was responsible for my property during each stage of its delivery, how it could be delivered incomplete, how & why it was opened, where in their system could something of this size be simply lost!!!!
Parcel 2go have offered a standard £30 insurance payout, because I did not pay for additional insurance to cover the total value of the goods.
I would argue that in this day and age a standard service, using reasonable care & skill to transport a product of this kind does not warrant the need for additional insurance. If it does then they are not providing a service which would be indicative of the term reasonable Care & Skill.

I paid £300 for this item & to replace it would cost me around £500 - £600, so I am sure you can understand my current situation is not good!

Had I been transporting a fragile or small delicate item, then additional insurance would be factored into calculating the risk of loss or breakage. But for this, I feel my right to a standard service of care has been wavered, & my property stolen by someone while being in their care. It is not enough for me as a consumer to be fobbed off with the generic excuse of your ‘parcel has just gone missing’.

I have a series of collection & delivery times, along with photographs of the speakers before delivery & after.

Heigh Ho, Heigh Ho its off to court we go!!!!!!!

Pay cheap, get cheap.

You won't win.

Next time if you want the support and coverage of the courier company buy direct at direct prices.

Parcel2go are nothing but an agent, and you have no contract with Yodel...you bought the services of an agent...good luck, you're going to need it.