BTInfinity cancellation implications

Gordon_Hose

WFH on residential broadband isn't an issue. However, if your Broadband goes down for whatever reason you won't have an SLA to get it fixed quickly.

BT Infinity is FTTC, so fibre to the cabint, and copper from the cabinet to your house. The technician visit is required to change your master socket, if required, and test the line speed. The chap that visited me for my BT Infinity 2 install was here about 20 mins.

Mels1

Well, we're finally online today, 4.5 weeks after our given switchover date and having been without broadband for the best part of 12 days. Seems that after the routing was done we then had to wait for an engineer to visit the nearest cabinet which he or she has done today.
Have to say that once we had got away from the standard call centre and the issue had been escalated to the right person, we finally found someone who told us exactly what the problem was and phoned back when they said they would which was just so reassuring.
And the speed does seem to be much improved so fingers crossed it will all be OK in the end.