virgin missold

morgan450

end thread now
they admit they shouldn't have said that and giving me a credit
to represent what I have lost


that is fair and meeting the terms of the offer


glad someone with sense saw sense

Collabora

Here is the get out clause

Voucher must be redeemed by 29th April 2015. Offer available until at least 29th January 2015, subject to limited availability while stocks last, we reserve the right to withdraw this offer at any time.

peachyprice

morgan450 wrote: »

i just spoke to julian in netflix
he says there offer with virgin was only running until the end of december 14
so they should not have been offering the deal in january
that they sold an amount of packages to virgin

if this is true they should have acted faster to get virgin to remove the offer.

even more unhappy that 2 large companies have been naughty

We signed up 27th Jan, installed on 4th Feb, got our netflix code by email about a week later. All good.

agrinnall

enfield_freddy wrote: »

not owned by Mr Branston anymore , now owned by a US company

It's a right pickle the OP's in.

daytona0

morgan450 wrote: »

end thread now
they admit they shouldn't have said that and giving me a credit
to represent what I have lost


that is fair and meeting the terms of the offer


glad someone with sense saw sense

The 'John' person was likely a grade 1 monkey. You can go to higher ranked monkeys within the call center and they may be able to offer a goodwill gesture. Never be disheartened if you get knocked back on the first occasion... a second monkey may be able to help.

JethroUK

Netflix is £6.99 month so I'm not sure why they would say "it's free so there no loss"

Sounds like you have been talking to the cleaner and not the customer services department