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FlyThomasCook
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dougie-b
Posts: 2 Newbie

On the 7th Oct 2009 my Fly Thomas Cook flight number TCX 311L Departing 0600hrs From Heraklion Crete to Birmingham (UK) was cancelled due to mechanical failure, after several hours I was taken to a hotel and flown out later that evening.
I have submitted a claim to Thomas Cook giving them the date and original flight number but they just e mail me asking for copies of my ticket or boarding card which I no longer have after all this time.
I have asked them to supply the replacement flight number but they ignore my requests and just say they cannot process the claim without a copy of my ticket or boarding card.
I have provided them with a copy of my credit card invoice showing payment to FlyThomasCook but they are still asking for proof that I was on this flight.
Does any one know how can I obtain the replacement flight number please?
I have submitted a claim to Thomas Cook giving them the date and original flight number but they just e mail me asking for copies of my ticket or boarding card which I no longer have after all this time.
I have asked them to supply the replacement flight number but they ignore my requests and just say they cannot process the claim without a copy of my ticket or boarding card.
I have provided them with a copy of my credit card invoice showing payment to FlyThomasCook but they are still asking for proof that I was on this flight.
Does any one know how can I obtain the replacement flight number please?
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