Being billed by wrong supplier after moving home

Anand

Hi,

I recently had a bunch of mail forwarded to me by the occupant of the house I was previously living in that included a number of npower gas bills who as far as I was aware never supplied gas to my property. Here is the timeline of events :

July2013 : I was a customer of both gas and elec from Scottish Power and decided to switch to npower for both.

August 2013 : I received notification that my switch was in progress and that my ELEC will be switch over on the 9th Sept 2013

September 2013 : Received letter that I had been moved over for Electricity. I called about gas and was told the move was still in progress.

October 2013 : Found a new house a decided to move, but keep on my old house to let out.

December 2013 : Moved into my new house, ELEC was being provided by npower and gas was still being provided by Scottish power. I have bills and payments that show this. Estate agent managing my house moves the accounts over to the tenant (still npower for ELEC and Scottish Power for Gas).

May 2014 I received a letter forwarded to me by the tenant from npower date May 2014 stating “Good news! We’re ready to start supplying your gas on 20th September 2013”. I call the estate agent to see what this is about and they say they have spoken with npower and Scottish power an everything is fine, i.e. accounts were transferred over

December 2014 : Receive a whole pile of bills forwarded by my tenant asking me to pay about for Gas between Sept-13 until Dec-14. So that’s the few months I was living in the property and almost a whole year after I moved out. I call the tenant and she is saying she is paying Scottish power by DD and has bills etc. with them.


I called Npower immediately who are "investigating" the account and have chased over January and this month with no progress on the investigation.

I'm wondering if anyone has faced anything similar to this and how it was resolved.

Thanks in advance
Anand

nPower

Anand wrote: »

Hi,

I recently had a bunch of mail forwarded to me by the occupant of the house I was previously living in that included a number of npower gas bills who as far as I was aware never supplied gas to my property. Here is the timeline of events :

July2013 : I was a customer of both gas and elec from Scottish Power and decided to switch to npower for both.

August 2013 : I received notification that my switch was in progress and that my ELEC will be switch over on the 9th Sept 2013

September 2013 : Received letter that I had been moved over for Electricity. I called about gas and was told the move was still in progress.

October 2013 : Found a new house a decided to move, but keep on my old house to let out.

December 2013 : Moved into my new house, ELEC was being provided by npower and gas was still being provided by Scottish power. I have bills and payments that show this. Estate agent managing my house moves the accounts over to the tenant (still npower for ELEC and Scottish Power for Gas).

May 2014 I received a letter forwarded to me by the tenant from npower date May 2014 stating “Good news! We’re ready to start supplying your gas on 20th September 2013”. I call the estate agent to see what this is about and they say they have spoken with npower and Scottish power an everything is fine, i.e. accounts were transferred over

December 2014 : Receive a whole pile of bills forwarded by my tenant asking me to pay about for Gas between Sept-13 until Dec-14. So that’s the few months I was living in the property and almost a whole year after I moved out. I call the tenant and she is saying she is paying Scottish power by DD and has bills etc. with them.


I called Npower immediately who are "investigating" the account and have chased over January and this month with no progress on the investigation.

I'm wondering if anyone has faced anything similar to this and how it was resolved.

Thanks in advance
Anand

Hi Anand

Thanks for your post.

I'm more than happy to look into this for you if you can provide your account and address details using the information on our profile. If you can include the dates you were responsible for the property, this will help me check this for you.

Regards

Jess