advice...poss missold a tablet

sarahblonde

Hi...i went to my local carphone warehouse who are normally pretty good, i wanted a tablet. I wanted a Samsung but after going through the options i was told how wonderful the new Huawei mediapad was and at a great price. There were no demo models available so we looked at a youtube clip. Seemed ok to me...was told it was perfect for what i needed it for. I went home and looked at the reviews and clips and, yes, seemed ok. Went back and ordered it and went through contract with EE etc.
No mention of cooling off periods. When i collected it and started on it within an hour i realised i dont like it..its cheap...the quality is very poor especially the camera and video footage which i said was what i wanted it for..to browse net and watch video clips.
Now i dont know what to do...stuck in a contract with this rubbish tablet that i think i was mis sold.
What can i do..,ive had it an hour!
thanks
Sarah

wealdroam

sarahblonde wrote: »

Hi...i went to my local carphone warehouse who are normally pretty good, i wanted a tablet. I wanted a Samsung but after going through the options i was told how wonderful the new Huawei mediapad was and at a great price. There were no demo models available so we looked at a youtube clip. Seemed ok to me...was told it was perfect for what i needed it for. I went home and looked at the reviews and clips and, yes, seemed ok. Went back and ordered it and went through contract with EE etc.
No mention of cooling off periods. When i collected it and started on it within an hour i realised i dont like it..its cheap...the quality is very poor especially the camera and video footage which i said was what i wanted it for..to browse net and watch video clips.
Now i dont know what to do...stuck in a contract with this rubbish tablet that i think i was mis sold.
What can i do..,ive had it an hour!
thanks
Sarah

I don't think you can say it was mis-sold.

You did your research and decided that was the right purchase.
Mis-bought is possibly a more appropriate term.

Anyway, as you bought in a shop, you have no statutory right to a refund. You are totally reliant on any returns policy that the seller may have offered.

I'll leave someone else to comment on the associated airtime contract, but you might like to leave that in place and use it with your replacement tablet whatever that may be.

andycris3107

wealdroam wrote: »

I'll leave someone else to comment on the associated airtime contract, but you might like to leave that in place and use it with your replacement tablet whatever that may be.

Assuming you purchased with an airtime contract you have 14 days cooling off period during which you can return the tablet and cancel the contract without penalty.

These terms fall under the Consumer Credit Act of 1974

sarahblonde

True i maybe wasn't mis sold...but certainly pushed towards a product. The annoying thing was there was no demo to look at. I dont think i do have a cooling off period..
!!!!!!.
Annoyed.

Collabora

andycris3107 wrote: »

Assuming you purchased with an airtime contract you have 14 days cooling off period during which you can return the tablet and cancel the contract without penalty.

These terms fall under the Consumer Credit Act of 1974

WRONG. it depends on who the airtime contract is with

http://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view%28%29=c%7B11a18a50-bcb7-11de-e56d-000000000000%7D

sarahblonde

Yep.....'ee'
no...no....and no.....

sarahblonde

It says they dont do 'change of mind' returns policy, but i havent changed my mind...im not happy with my purchase.

Collabora

sarahblonde wrote: »

It says they dont do 'change of mind' returns policy, but i havent changed my mind...im not happy with my purchase.

You could see if they will swap the tablet, but if its tied to contract they may not, if they wont, then stick it on ebay or a local facebook selling group and use the cash to get a tablet you want

sarahblonde

I think this is my only option. Im just annoyed that after just an hour its not what i wanted and now i can't change it. i dont feel i should be stuck with it.
There must be some consumer right if youre not happy with a product.

d123

andycris3107 wrote: »

Assuming you purchased with an airtime contract you have 14 days cooling off period during which you can return the tablet and cancel the contract without penalty.

These terms fall under the Consumer Credit Act of 1974

No, as Collabora say, there is no statutory right to cancel or return, and EE don't have a "I don't like it" return policy if bought in store.

halibut2209

sarahblonde wrote: »

There must be some consumer right if youre not happy with a product.

Why? If you sold something through the newspaper, or on one of those "For Sale In....." facebook pages, then the person came back later and said "I don't like this anymore", would you be happy to refund them no questions asked?