Paypal advice please

theonlywayisup

the_lunatic_is_in_my_head wrote: »

Are you looking at the .com site?

The UK UA says:

https://www.paypal.com/uk/webapps/mpp/ua/useragreement-full?locale.x=en_GB#13

Your purchase is an eligible purchase. Purchases of most goods and services are eligible, except for purchases of the following :

1. and, unless you are purchasing as a registered UK resident user of PayPal:
2. intangible items (including, without limitation, rights of access to digital content and other licences) ;

Quite correct, I am not in the UK at the moment and it's defaulting to another site. I need to pay more attention myself!

RMS2

tootzsax wrote: »

Any advice much appreciated…hindsight… not so much

As I already replied, I would try to nip this in the bud, with a letter before action. Unless Paypal immediately close it and find in your favour.


ebay/Paypal are linked at the hip (effectively the same company) and your customer is probably a user of ebay (where most people come into contact with Paypal). ebay have a long history of virtually always siding with the buyer (customer) and handing the money back (through Paypal) if you don't give it back first. They even have a policy where the buyer gets to keep the goods and get a refund.


So ebayers are quite used to getting freebies or getting refunds on a whim, because they've changed their minds. Usually the customer knows that ebay/Paypal will side with them and that they have a strong stance.


It often comes as a bit of a shock to these people when they realise that they might have to justify their actions in front of a judge or at the mediation stage.


There are some here who would say, amicable resolution - discussing it is the way forward. To that, I would say, why didn't they pick up the phone and discuss it if that is what they wanted, why did they pull the Paypal trick behind your back?